Client Relationship Advisor — Digital Banking & Solutions

US Bank; Villa Park (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment-based, and virtual channels while guiding them through digital-first banking options.

The role emphasizes building trust through understanding customer financial needs, offering deposit and loan solutions, and opening accounts. Strong customer service and knowledge of banking policies are essential.

Qualifications

• High school diploma or equivalent.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Extensive knowledge of consumer and business banking products and services.
• Experience with digital products and self-service technologies is preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Educates clients on deposit and loan products and services.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on emerging and self-service digital banking products.

Skills

Client relationships

Proactive outreach

Communication

Digital banking

Customer service

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment-based, and virtual channels while guiding them through digital-first banking options.

The role emphasizes building trust through understanding customer financial needs, offering deposit and loan solutions, and opening accounts. Strong customer service and knowledge of banking policies are essential.