Senior Client Relationship Banker

Bank of America; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Bank of America is hiring for a role serving as the first point of contact for financial center clients, helping uncover personal banking needs and connecting clients to specialists. You will deepen client relationships, support self-service or transactional activities, and conduct outbound follow-ups.

The position requires strong communication, problem solving, and the ability to work with diverse clients, including weekends or extended hours.

Qualifications

• Minimum education includes high school or equivalent.
• Strong communication and relationship-building skills are essential.
• Ability to manage multiple tasks with time management.

Responsibilities

• Partners with teams to provide financial center clients with consumer and small business solutions.
• Educates and trains clients on simple transactions via self-service technologies.
• Leverages resources to optimize client experience and deliver operational excellence.
• Follows processes, laws, and guidelines for opening accounts and maintenance.
• Manages client interactions and adheres to regulatory requirements.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Associate's Degree in business, finance or related field

Bachelor's Degree in business, finance or related field

Job description

Bank of America is hiring for a role serving as the first point of contact for financial center clients, helping uncover personal banking needs and connecting clients to specialists. You will deepen client relationships, support self-service or transactional activities, and conduct outbound follow-ups.

The position requires strong communication, problem solving, and the ability to work with diverse clients, including weekends or extended hours.