Senior Client Relations & Analytics Lead

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 54,000 - 107,000; Full time

Job summary

CareFirst BlueCross BlueShield seeks a senior escalation and analytics resource within the Client Relationship Manager family. You will handle Tier 3 issues, analyze data trends, and support strategic decisions while coordinating with operations, sales, and leadership.

Ideal candidates have strong communication, benefits knowledge, and problem-solving abilities, plus proficiency with Word/Excel and PowerPoint. This role emphasizes collaboration and continuous improvement.

Qualifications

• Superior communication skills to explain employee benefits to clients.
• Ability to solve problems and meet deadlines.
• Strong organizational skills and attention to detail.
• Proficiency with Word/Excel; PowerPoint knowledge preferred.

Responsibilities

• Serve as a key escalation point for complex client issues.
• Research and analyze sales data, client feedback, and market intelligence.
• Partner with internal teams to resolve systemic issues and improve processes.
• Act as a subject matter expert on benefit administration systems.

Skills

Communication skills

Benefits knowledge

Problem solving

Organizational skills

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CareFirst BlueCross BlueShield seeks a senior escalation and analytics resource within the Client Relationship Manager family. You will handle Tier 3 issues, analyze data trends, and support strategic decisions while coordinating with operations, sales, and leadership.

Ideal candidates have strong communication, benefits knowledge, and problem-solving abilities, plus proficiency with Word/Excel and PowerPoint. This role emphasizes collaboration and continuous improvement.