Senior Client Partner New York

Vention; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work in New York office

Employer-covered medical insurance (de

401(k) with company match

Leadership coaching budget

PTO + winter break + volunteer days

Benefits discounts package

Pet-friendly office and team events

Job summary

Vention, a New York‑headquartered software engineering company, is hiring a Client Partner to lead and expand a $10M portfolio across 10–15 high‑growth accounts on the East Coast. You will own account plans, run QBRs, engage founders and CTOs, and coordinate with Sales, Delivery, and Marketing to align services with client goals.

This hands‑on leadership role requires 5+ years in account or delivery management, deep SDLC knowledge, and a track record of growing portfolios through upsell.

Qualifications

• 5+ years in account or delivery management within software/IT.
• Experience managing large portfolios and 10–15 concurrent client relationships.
• Proven ability to upsell and expand portfolios.
• Strong risk management and outcome-based planning.
• Deep understanding of the full SDLC and engineering delivery models.
• Comfort in fast-paced, high-growth environments.

Responsibilities

• Manage a $10M portfolio of high-growth accounts across 10–15 partners.
• Deepen client relationships through strategic engagement and regular reviews.
• Build and execute tailored account plans to drive expansion and client outcomes.
• Identify upsell and cross-sell opportunities aligned to each client’s roadmap.
• Collaborate with Sales, Delivery, and Marketing to align services with client goals.
• Monitor performance, satisfaction, and risk; act early to protect health.
• Deliver structured reviews (QBRs) and executive reporting.
• Advise clients on scaling product teams and delivery models.
• Leverage internal tools and AI insights to prioritize work.

Skills

Account management

Delivery management

IT consulting

Technical recruitment

Executive communication

Job description

Vention is a New York-headquartered software engineering company. We have worked with 500+ clients, from venture-backed startups to global businesses such as IBM, PayPal, PwC, Brex, and ClassPass. Our 3,000+ engineers work across more than 20 global offices.

We help clients build and modernize products, scale engineering organizations, and transform delivery through AI-enabled and agentic engineering. Many client relationships span 15+ years.

We are hiring a Client Partner to lead and expand a portfolio of high-growth accounts across the East Coast. You will own a $10M portfolio across 10–15 client relationships, building strategic partnerships with founders and CTOs while turning their product and delivery goals into clear account plans.

This is a hands‑on account leadership role. You will lead QBRs and executive conversations, identify expansion opportunities, monitor account health and risk, and bring the right delivery and technical experts into the relationship. As Vention scales toward $250M+ in annual revenue, you will help clients grow beyond their original engineering engagements.

What you’ll do

• Manage a $10M portfolio of high‑growth accounts across 10–15 partners
• Deepen client relationships through consistent, strategic engagement
• Build and execute tailored account plans that drive expansion and client outcomes
• Identify upsell and cross‑sell opportunities aligned to each client’s product roadmap
• Collaborate with Sales, Delivery, and Marketing to align services with client goals
• Monitor account performance, satisfaction, and risk– and act early
• Deliver structured reviews (QBRs, strategic syncs) and executive reporting
• Be a trusted advisor to clients on scaling product teams and delivery models
• Leverage internal tools and AI insights to prioritize and automate effectively

What you bring

• 5+ years in account or delivery management within software/IT, ideally in IT consulting or technical recruitment
• Proven experience managing $5M-$10Mportfolios and8-15+ concurrent client relationships
• Expertisein building and growing client relationships — navigating complex stakeholders, driving retention, and expanding portfolios via upsell and cross‑sell
• Accountability for key client metrics (NRR, contribution margin) with strong risk management and outcome‑based planning skills
• Deep technical understanding of the full SDLC, delivery processes, and engineering team models
• Comfortable operating in a fast‑paced, high‑growth environment

What you’ll get

• Work mode – hybrid 2 days onsite in New York office
• 100% employer‑covered medical insurance (including dependents). Comprehensive dental and vision coverage available for employees and dependents.
• 401(k) with 4% company match
• Leadership coaching and professional development budget
• 2 weeks of PTO in the first year (increasing with tenure) + winter break + 2 volunteer days
• Access to a broad benefits discounts package through the Insperity Marketplace.
• Pet‑friendly office, high‑growth culture, and regular team events

Vention is an equal‑opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment decisions are based on qualifications and business needs

Why Vention

• Own a focused portfolio with responsibility for its retention, expansion, margin, and long‑term health
• Build on a track record of long‑term client growth. Our DealCloud team expanded from 6 to 126 professionals and supported the company through its acquisition by Intapp
• Help clients scale their products and businesses. Vention supported ClassPass as it grew from a Series A startup to a $1B company, operating in 30+ countries and serving 40,000+ studios
• Bring Vention’s CTOs, delivery leaders, and engineers directly into account planning and solution shaping
• Work within established US Client Partnerships processes while helping evolve the model