Head of Account Management New York

Vention; New York (NY); On-site; USD 175,000 - 400,000; Full time

Job summary

A leading company in New York seeks a Head of Account Management to lead a team of account managers, ensuring high-quality client service and strategic growth. The role involves overseeing operations, building relationships, and driving continuous improvement initiatives. Candidates should have extensive experience in account management and leadership skills, along with a strong analytical background. The position offers competitive salary and comprehensive benefits.

Benefits

100% health insurance

401(k) with company match

9 company holidays + 2 floating holidays

2 weeks vacation in the first year

1 week winter break

Employee assistance program

Peloton membership

Qualifications

• 8+ years in account management, 3+ in leadership.
• Proven ability to lead a high-performing team.

Responsibilities

• Lead, mentor, and develop a team of 6 account managers.
• Oversee day-to-day operations and ensure client satisfaction.
• Develop strategies for account growth and upselling.

Skills

Leadership

Communication

Analytical Skills

Relationship Building

Education

Bachelor's degree in business

Advanced degree

Job description

Apply

• Lead, mentor, and develop a team of 6 account managers, ensuring the team consistentlydelivers high-quality client service
• Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded
• Build and maintain strong relationships with senior stakeholders within key accounts,ensuring long-term partnerships
• Develop and implement strategies for account growth, identifying opportunities forupselling and cross-selling services
• Collaborate with cross-functional teams, including sales, delivery, and marketing to alignclient goals with company capabilities
• Monitor and report on account performance, client satisfaction, and other KPIs, providingstrategic insights to leadership
• Ensure client retention through regular engagement, identifying and mitigating risks beforethey impact the partnership
• Drive continuous improvement initiatives within the account management team to optimizeprocesses and client outcomes
• Stay up to date with industry trends and market developments to anticipate client needsand adapt services accordingly

Qualifications

• 8+ years of experience in account management, client services, or customer success, withat least 3 years in a leadership role
• Proven ability to lead and inspire a high-performing team
• Strong relationship-building and communication skills, with a track record of managing keyaccounts
• Demonstrated success in growing client relationships and driving revenue throughupselling and cross-selling
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Experience in the software development or IT consulting industry is highly desirable
• Strong analytical skills with the ability to leverage data to drive decisions
• Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus

About us

At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.

Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:

• Personalized career development: An individualized approach to career development, tailoring growth plans to every role
• Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
• Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills

And that's not all! We also offer:

• 100% health insurance (including family plans), dental and vision coverage, and FSA/HSA options
• 401(k) with up to 4% company match
• 9 company holidays + 2 floating holidays
• 2 weeks vacation in the first year; accrual rates increase over time
• 1 week winter break
• Employee assistance program
• Insperity marketplace
• Peloton membership

Base Salary: $175,000. On Target Earnings: $350,000 - $400,000 (base + bonuses)

Apply for Head of Account Management: CV

• Company Website
• Recruiter Outreach (via LinkedIn, e-mail, etc.)
• LinkedIn
• Job Boards
• Social Media (Instagram, Facebook, etc.)
• Events (Career fairs, meetups etc.)
• University/College/IT School, etc.
• My Network (Recommendations from friends, colleagues etc.)

• Company Website
• Recruiter Outreach (via LinkedIn, e-mail, etc.)
• LinkedIn
• Job Boards
• Social Media (Instagram, Facebook, etc.)
• Events (Career fairs, meetups etc.)
• University/College/IT School, etc.
• My Network (Recommendations from friends, colleagues etc.)

Please note: Vention will process your personal data to conduct the recruitment process perApplicant Information Clause . Please take a moment to read it and check the boxes before submitting your application.

I agree to the processing of my personal data by Vention Solutions Inc. with its registered office in Ewing (New Jersey, USA) per Applicant Information Clause .

I agree to receive from Vention Solutions Inc. with its registered office in Ewing (New Jersey, USA), via e-mail, information about Vention news and events.

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