Senior Client Partner

Symphony; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Symphony, a global design and development software company, seeks a Senior Client Partner to own the success and P&L of a portfolio of top clients. This is a value-led partnership role focused on measurable business outcomes, not just delivery against plan.

You will use AI to uncover new value, expand existing accounts, and mentor delivery leaders. You will work with Principal Advisors, manage cross-regional teams, and present strategic guidance to client executives.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or Business; MBA desirable.
• 12+ years of experience in digital delivery, consulting or client portfolio management with P&L ownership.
• Proven track record growing existing clients via measurable business value and expansion.

Responsibilities

• Own the client value journey across your portfolio, focusing on business outcomes.
• Define, measure and prove value delivered to each client in quarterly reviews.
• Use AI to uncover new opportunities and grow accounts.
• Own P&L for the portfolio and move clients to value-based models.
• Lead multidisciplinary teams delivering AI-native delivery.
• Serve as strategic point of contact for client executives.
• Mentor portfolio team and delivery leaders in consultative, AI-first work.

Skills

Consultative skills

Commercial skills

Value discovery

Value realisation

AI-led delivery

C-level influence

Team mentoring

Strategic storytelling

Education

Bachelor's degree (CS/Engineering/Business)

MBA

Job description

Symphony is a global design and development software company headquartered in San Francisco with 800+ technologists located across engineering offices in Southeast Europe and Latin America, along with business development offices in the US and Western Europe, and a Remote hub engaging employees from Latin America to Africa and Asia. In the last 20 years, we have launched over 400 products for the world's leading startups, enterprises, Private Equity companies, and Fortune 500 companies.

Our team has a proven track record in helping clients increase revenue, reduce time-to-market, improve end-user experiences, and achieve scalability. We have domain expertise spanning financial services, banking, retail, technology, healthcare, as well as the VC and PE ecosystem, among others.

We are on the lookout for a Senior Client Partner.

As a Senior Client Partner at Symphony, you will own the success and the P&L of a portfolio of our most important clients. This is a value-led partnership role, not a delivery-management role: success means value that is realised and validated by the client, not just projects delivered to plan. You will deliver the value our Principal Advisors promise, use AI to uncover new value on every account, and turn that value into growth by expanding existing clients. You will act as a trusted partner to client executives.

What would be your responsibilities if you join us?

• Own the client value journey across your portfolio, focusing on the business outcomes clients actually care about, not just project plans.
• Define, measure and prove the value delivered to each client, and make it a standard part of every quarterly business review.
• Use AI to continuously uncover new opportunities to create value on your accounts.
• Grow existing accounts through the value you deliver, and use proven results to help win new clients.
• Own the P&L for your portfolio, including profitability, forecasting and performance, and move clients towards value-based and recurring commercial models.
• Work closely with our Principal Advisors to deliver the value they shape and promise, and share new opportunities from your accounts with them.
• Lead multidisciplinary teams delivering in an AI-native way, while keeping delivery aligned with Symphony’s standards and client commitments.
• Act as the strategic point of contact for client executives, shifting the conversation from features and status to business outcomes.
• Mentor and develop your portfolio team and delivery leaders in consultative skills and AI-first ways of working.

There are some requirements that will make you stand out:

• Bachelor's degree in Computer Science, Software Engineering, Business or a related field; an MBA or equivalent is highly desirable.
• 12+ years of experience in digital delivery, consulting or client portfolio management, including leading multi-account environments and owning a P&L.
• A proven track record of growing existing clients by delivering measurable business value, with clear results in expansion, retention and client satisfaction.
• Strong consultative and commercial skills, including value discovery, value realisation and experience with value-based or recurring commercial models.
• Experience using AI to create value for clients, and confidence in coaching clients and teams on AI-led delivery.
• Deep understanding of Agile, AI-driven and enterprise delivery methodologies, with the ability to adapt delivery governance to different clients.
• Excellent communication, storytelling and stakeholder management skills, with the presence to build trust and influence at C-level.
• Proven ability to mentor and lead high-performing, multidisciplinary teams across regions.
• A consultative, forward-thinking mindset and the adaptability to thrive in fast-paced, complex environments.

What this role offers you:

• Real ownership of a client portfolio. You own the P&L, the commercials and the overall success of a group of our most important clients. You make the decisions on how these accounts grow, not just report on them.
• A seat at the executive table. You are the strategic point of contact for client executives and talk with them about business outcomes and value, not tickets and status.
• Growth built on value, not headcount. You shape proposals and statements of work around the outcomes you deliver, and use proven results to expand accounts and help win new clients.
• A real say in how AI creates value for clients. You use AI to uncover new opportunities on your accounts and help shape how Symphony turns AI-first delivery into measurable business value.
• Close partnership with senior colleagues. You work hand in hand with our Principal Advisors and business development, and lead your own portfolio team and delivery leaders.

You will easily fit into Symphony culture if you:

• Are curious and proactive about learning, especially when it comes to new ways AI can create value for clients
• Think like a consultant and naturally look at the business outcome behind every project and decision
• Enjoy building long-term relationships based on trust, both with clients and with your own team
• Like solving complex problems and stay adaptable in a fast-paced, changing environment
• Get energy from helping others grow, through mentoring, coaching and sharing what works
• Are excited about working in international teams and using well-written and spoken English daily