Senior Client Operations Partner (Remote, US)

NielsenIQ; Illinois; Remote; USD 84.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working environment

Health insurance

Parental leave

Life insurance

Education support

Zusammenfassung

NielsenIQ is seeking a Sr. Client Operations Partner based in the United States to act as the liaison between clients, Commercial, and Operations teams.

You’ll drive client health, data quality, and operational efficiency across NIQ products. In this role, you’ll lead end-to-end resolution of client requests, manage cross-functional collaborations, and communicate risks and opportunities to leadership while maintaining strong client relationships and delivering timely BAU tasks.

Qualifikationen

• 10+ years of experience in the CPG industry and/or related client experience.
• Ability to manage multiple clients/priorities efficiently while being detail oriented.
• Excellent written and verbal communication; ability to translate information to clients clearly and concisely.
• Experience with Microsoft Suite tools (Excel, PowerPoint, Outlook).
• Ability to coach others and work with senior leaders cross-functionally.

Aufgaben

• Lead end-to-end resolution of client operational requests, including: database structure changes, product coding updates, data quality issues.
• Act as the Operations point of contact for regional client health, driving wellness plans with cross-functional teams.
• Build strong client relationships in partnership with Commercial leads, reinforcing trust in NIQ’s products, services, and data quality.
• Address client concerns with empathy, urgency, and a proactive approach to data quality challenges.
• Represent Operations in client meetings, collaborating with Commercial teams to prepare and present relevant materials.
• Prioritize client portfolios and internal resources to maximize value for NIQ and its clients.
• Keep Commercial partners informed of key operational updates, including product changes, data issues, and major NIQ initiatives.
• Provide timely updates to management, highlighting risks and opportunities, and driving action plans to maintain client satisfaction.
• Ensure accurate and timely delivery of BAU maintenance tasks in coordination with internal teams.
• Manage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.
• Contribute to internal forums such as Client Health Tracking and Quality Escape Management, supporting root cause analysis and improvement planning.
• Support escalations for critical client issues and align with leadership on resolution strategies.
• Recommend database enhancements that drive revenue and improve production efficiency.
• Identify and address gaps in client support processes to improve service delivery.

Kenntnisse

Analytical thinking

Client relationship management

Cross-functional collaboration

Communication skills

Multi-client management

Coaching others

Tools

Microsoft Excel

PowerPoint

Outlook

Jobbeschreibung

NielsenIQ is seeking a Sr. Client Operations Partner based in the United States to act as the liaison between clients, Commercial, and Operations teams.

You’ll drive client health, data quality, and operational efficiency across NIQ products. In this role, you’ll lead end-to-end resolution of client requests, manage cross-functional collaborations, and communicate risks and opportunities to leadership while maintaining strong client relationships and delivering timely BAU tasks.