Senior Client Operations Manager

IQVIA Argentina; Marietta (GA); On-site; USD 83,000 - 173,000; Full time

Job summary

IQVIA Laboratories in Marietta, Georgia seeks a Senior Client Operations Manager to lead global client relationships and ensure excellence in operational delivery across projects.

You will partner with cross-functional teams, establish governance, monitor budgets and KPIs, and drive continuous improvements while adhering to Good Clinical Practice guidelines.

This role offers the chance to influence strategic outcomes in a global context and collaborate with diverse stakeholders across regions.

Qualifications

• Bachelor’s degree preferred in sciences or related field.
• 7 years in clinical or research industry; 5 years PM experience preferred.
• Knowledge of global operations and project services in clinical research or lab services.
• Experience managing budgets, KPIs, SLAs, client requirements, and MSAs.

Responsibilities

• Establish close working relationships with global project teams and CROs to ensure high-quality delivery.
• Develop client governance structures and cadence for visibility into portfolio health.
• Lead client-specific operational committees and keep senior management informed of status and risks.
• Review lessons learned, client requirements, budgets, KPIs, SLAs, and MSAs to improve service delivery.
• Define and maintain client standards while managing changes to requirements.
• Track performance metrics and identify process improvements to strengthen delivery.
• Develop communication plans and facilitate client calls, reviews, and audits.
• Ensure work complies with ICH E6 Good Clinical Practice.

Skills

Client relationship mgmt

Portfolio governance

Cross-functional collaboration

Budget & KPI mgmt

Global operations

Education

Bachelor’s degree in sciences or related field

Job description

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

Manage and strengthen strategic client relationships while overseeing operational and financial delivery across a global portfolio of projects. Partner with client and internal teams to establish effective governance, improve portfolio performance, and ensure consistently high-quality service throughout the project lifecycle.

What You'll Be Doing:

• Establish close working relationships with global project teams, Business Development, operational teams, and CRO counterparts to ensure consistent, high-quality delivery
• Develop client governance structures and meeting cadences that provide clear visibility into account and portfolio health
• Lead client-specific operational committees and keep senior management informed of portfolio status, progress, risks, and actions
• Review lessons learned, best practices, client requirements, budgets, KPIs, service-level agreements, customer feedback, and Master Service Agreement commitments
• Define, communicate, and maintain client standards while proactively managing changes to requirements
• Track performance metrics and service-level agreements, identifying and implementing process improvements that strengthen service delivery
• Develop clear communication plans and facilitate client calls, portfolio reviews, bid defenses, capabilities presentations, and audits as needed
• Ensure work is performed in accordance with the ICH E6 Guideline for Good Clinical Practice
  

What We Are Looking For:

• A bachelor’s degree in sciences or a related field is preferred
• 7 years of clinical or research industry experience, including 5 years project management experience, is preferred
• Knowledge of global operations and project services functions within the clinical research or laboratory services environment
• Experience managing budgets, KPIs, service-level agreements, client requirements, and Master Service Agreement commitments
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree
  

The Knowledge, Skills and Abilities Needed for This Role:

• Excellent organizational, analytical, and complex problem-solving skills
• Ability to collaborate across multiple departments, functions, and regions to drive activities to closure with minimal supervision
• Adaptability and flexibility in a fast-paced global working environment
• Clear and consistent communication skills for engaging internal stakeholders and global client teams
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Strong sense of urgency and commitment to delivering high-quality project management
  

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit the IQVIA careers benefits page.

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $83,000.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.