Manager, Clinical Operations

IQVIA LLC; Durham (NC); On-site; USD 87,000 - 216,000; Full time

Job summary

IQVIA LLC seeks a hands-on staff development leader to guide clinical research teams in Durham, NC. You will oversee hiring, onboarding, training, and performance; assign staff to trials and ensure access to tools and resources; and drive quality across all clinical activities.

The role requires strong leadership, regulatory knowledge (GCP/ICH), excellent communication, and the ability to manage competing priorities while delivering superior customer service.

Qualifications

• Bachelor's degree in a scientific discipline or healthcare preferred.
• Prior clinical trial experience including management/leadership capacity.
• In-depth knowledge of GCP/ICH guidelines.
• Good leadership skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Responsibilities

• Manage staff in accordance with policies and regulations; plan, assign and direct work.
• Participate in hiring by reviewing candidates and interviewing; onboard/train new staff.
• Ensure staff have materials, access, and training; oversee training plans and SOP reviews.
• Allocate resources to clinical research projects by assigning staff to studies.
• Monitor staff quality through regular review of work product and performance.
• Identify quality risks and implement corrective actions; monitor workload and metrics.
• Collaborate with clinical teams and leadership to address project challenges and ensure exemplary service.
• Participate in quality or process improvement initiatives.

Skills

Leadership

Communication

Time management

Relationship building

Education

Bachelor's degree in science/healthcare

Tools

Microsoft Word

Excel

PowerPoint

Job description

Essential Functions

• Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
• Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
• Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
• Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
• Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
• May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
• Participates in corporate or organizational departmental quality or process improvement initiatives.

Qualifications

• Bachelor's Degree Degree in scientific discipline or health care preferred.
• Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.
• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
• Good leadership skills.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
• Written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $86,500.00 - $216,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.