Senior Client & Operations Leader — Multisite

RRD; Miami (FL); On-site; USD 61,000 - 97,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD in Miami is seeking a Senior Account Manager to lead on-site service delivery across Miami, Boca Raton, and Atlanta for a prestigious international law firm. You will oversee client relationships, drive financial performance, and foster a high-performing, hospitality-minded culture while ensuring operational excellence.

The role requires 6+ years in client services or operations leadership, strong P&L experience, and the ability to inspire and develop multi-site teams in a professional

Qualifications

• Bachelor's degree or equivalent professional experience.
• 6+ years of leadership experience within client services, operations management, hospitality, legal services, banking, professional services, or similar customer-centric environments.
• Demonstrated success managing client relationships and overseeing complex service delivery operations.
• Strong financial acumen, including experience managing budgets, forecasting, reporting, and P&L responsibility.
• Proven ability to present data, operational metrics, and business recommendations to senior stakeholders.
• Experience leading and developing teams in a multi-site environment.
• Strong operational management, problem-solving, and decision-making capabilities.
• Exceptional interpersonal, communication, presentation, and negotiation skills.
• Hospitality-minded leadership style with a genuine passion for supporting clients, teams, and business partners.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and reporting tools.

Responsibilities

• Serve as the primary point of contact and trusted advisor for senior client stakeholders across multiple office locations.
• Build and maintain strong client relationships through proactive communication, partnership, and exceptional service delivery.
• Lead monthly and quarterly business reviews, presenting operational metrics, performance data, service trends, and strategic recommendations.
• Identify opportunities for process improvement, service enhancements, and innovation initiatives that create value for the client.
• Partner with clients to understand evolving business needs and implement solutions that improve efficiency and service outcomes.
• Effectively negotiate solutions, resolve escalations, and drive positive outcomes for both the client and business.

Skills

Leadership

Client relationships

Financial acumen

Communication

Problem solving

Team development

Multi-site oversight

Hospitality-minded leadership

Negotiation

Excel

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

RRD in Miami is seeking a Senior Account Manager to lead on-site service delivery across Miami, Boca Raton, and Atlanta for a prestigious international law firm. You will oversee client relationships, drive financial performance, and foster a high-performing, hospitality-minded culture while ensuring operational excellence.

The role requires 6+ years in client services or operations leadership, strong P&L experience, and the ability to inspire and develop multi-site teams in a professional