Senior Client Onboarding Specialist

Loomis, Sayles & Company; Boston (MA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid schedule (2 days WFH)

Annual incentive

Comprehensive benefits

Job summary

Loomis Sayles is seeking a Senior Client Onboarding Specialist to deliver a high-quality onboarding experience for institutional and retail clients. You will work with internal partners to ensure AML/KYC reviews are completed accurately and timely, supporting a smooth intake process and strong client relationships.

Hybrid schedule with two days remote and three days in the office, offering a comprehensive benefits package and eligibility for an annual incentive based on performance.

Qualifications

• AML/KYC processes experience preferred.
• Onboarding and client service experience is required.
• Strong communication and relationship skills are essential.

Responsibilities

• Provide white-glove, end-to-end onboarding for new clients.
• Coordinate with Sales, Relationship Management, Legal & Compliance, and Operations.
• Maintain accurate onboarding information across internal systems.
• Review investment agreements, AML/KYC, and due diligence for accounts.
• Coordinate transfers, amendments and changes to accounts.
• Manage Markit uploads and Bloomberg LEI updates.

Skills

Client focus

Communication skills

Relationship building

Organization

Attention to detail

Initiative

Education

Series 7 within 6 months

Job description

Loomis Sayles is a performance-driven active asset management company that seeks to identify exceptional investment opportunities on behalf of institutional and retail clients worldwide. We believe active management fueled by proprietary, best-in‑class research helps us achieve financial success for our clients. Founded in 1926, Loomis Sayles currently oversees approximately $423.5 billion in assets under management (as of 30 September 2026) for global clients spanning more than 50 countries.

We foster a culture of entrepreneurialism, where all employees are empowered and encouraged to develop themselves and their ideas. Our culture centers on our shared IDEALS, the core characteristics of who we aspire to be as employees and an organization.

Loomis Sayles is committed to the continual improvement of our performance, processes and people. As part of this commitment, we are looking to hire an enthusiastic and passionate candidate, eager to contribute to our continued success through the following employment opportunity:

About the Role

With a strong customer service mindset, the Senior Client Onboarding Specialist will deliver a responsive, high-quality onboarding experience, will communicate clearly with clients and business partners, and will help build confidence, trust and goodwill throughout the intake process. Senior Client Onboarding Specialist will act as the face of Loomis Sayles, setting the stage for a successful and welcoming client relationship, including with financial intermediaries, high net worth dual contract accounts, and institutional separate accounts.

Working directly with clients and their representatives, the Senior Client Onboarding Specialist will be responsible for the successful end-to-end onboarding of new accounts. The Senior Client Onboarding Specialist will ensure all onboarding requirements are completed accurately and timely, including documentation and anti-money laundering/know your customer (AML/KYC) initial reviews. Senior Client Onboarding Specialist will work collaboratively with both internal and external parties, and will take initiative to resolve outstanding items, ensuring Loomis Sayles meets client expectations and deadlines. In addition, this role will collaborate with and provide backup to the AML/KYC team and will seek out and participate in broader onboarding team initiatives.

Job Responsibilities

• As the primary point of contact, provide white-glove, end-to-end onboarding service to new clients, delivering a responsive and service-oriented client experience.
• Working as a liaison and central point of coordination for all responsible groups within the company, while helping clients and internal partners understand requirements and next steps.
• With consistent communication throughout the process, partner with Sales, Relationship Management, Client Administration, Legal & Compliance, Operations, the Investment Teams and other internal stakeholders to deliver coordinated, high-quality support to clients and business partners.
• Maintain accurate client and account onboarding information across internal systems to track the onboarding progress, supporting a seamless and dependable service experience for clients and internal stakeholders.
• With professionalism, clarity, and attention to detail and service, specific tasks include:
• Facilitate review of investment agreements, guidelines, fee schedules, complete AML/KYC reviews and due diligence requirements for new and existing accounts
• Coordinate transfers in kind, amendments and changes to existing accounts
• Review KYC documents and manage the AML process for new accounts
• Respond to AML due diligence requests from brokers and custodians
• Coordinate Markit system uploads
• Manage Bloomberg LEI updates and annual LEI registration renewals

Qualifications & Education Requirements

• Series 7 must be obtained within 6 months of hiring
• At least five years of financial industry experience preferred

Experience and Knowledge

Experience in working in the investment industry with institutional clients, financial advisors, high-net-worth clients and/or financial intermediaries, with demonstrated familiarity with investment products as well as industry and contract terminology.

Skills and Competencies

• Client focused mindset with strong service orientation and a can-do attitude
• Excellent communication skills (written and spoken)
• Ability to build effective relationships with internal and external stakeholders (at all levels of client and firm)
• Demonstrated process and procedure orientation with the ability to prioritize and multitask several competing high priority projects simultaneously with a sense of urgency
• Exceptional organizational skills with a high level of attention to detail and follow up
• Proven ability to work independently and to take initiative
• Intellectual curiosity and willingness to learn
• Dependability, flexibility and willingness to work extended hours when needed

Additional Requirements

The position follows a hybrid schedule with two days work from home and three days work from office.

Loomis Sayles is committed to offering competitive and equitable compensation. The salary range for this position is $110,000 - $140,000 USD. Your starting salary will be based on your experience, skills, qualifications and local benchmarking. This position is also eligible for a discretionary annual incentive award, which is based on individual and company performance. In addition to your compensation, you will have access to a comprehensive benefits package designed to support your health, well-being and financial security.

At Loomis Sayles, we believe benefits should empower our employees to thrive — at work and beyond. To attract and retain diverse talent worldwide, we are committed to offering comprehensive, competitive benefits that support your well-being, your family and your future. Designed with both local and global needs in mind, our benefits ensure that wherever you work, you have the support and resources to succeed.

Core Global Benefit Offerings:

Health & Welfare: Medical, dental, and supplemental health plans

Retirement Savings

Paid Time Off

Company-Provided Leave Benefits

Life and Disability Insurance

Work/Life and Wellness Resources

Locally Relevant Perks and Programs

EEOC and Diversity Statement

Loomis Sayles is deeply committed to building a diverse and inclusive workforce in which talented individuals can realize their full potential and contribute to our growth and success. Please consider applying for this role even if your work history and skillset doesn’t completely match the job description. We believe creativity, tenacity and humility are as valuable as specific skills that can be practiced and perfected on the job.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, gender, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.