Client Onboarding & Implementation Specialist

JPMorgan Chase; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking an Implementation Analyst to support client onboarding and ensure seamless transitions to the Chase banking platform. You will execute strategic initiatives, analyze data, and apply effective communication to build trust with clients and stakeholders.

The role emphasizes developing critical thinking, data literacy, and emotional intelligence while collaborating across a global, diverse team within the Client Onboarding organization.

Qualifications

• Demonstrated ability to apply critical thinking skills to resolve routine queries and elevate unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.

Responsibilities

• Assist in the execution of strategic initiatives and projects related to client onboarding, adhering to established routines and procedures.
• Apply developing critical thinking skills to resolve routine queries and elevate any unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Tools

AI-powered analytics

Workflow automation

Intelligent process tools

Job description

JPMorgan Chase is seeking an Implementation Analyst to support client onboarding and ensure seamless transitions to the Chase banking platform. You will execute strategic initiatives, analyze data, and apply effective communication to build trust with clients and stakeholders.

The role emphasizes developing critical thinking, data literacy, and emotional intelligence while collaborating across a global, diverse team within the Client Onboarding organization.