Senior Client Onboarding & Implementation Lead

JPMorgan Chase & Co.; Plano (TX); Presencial; USD 95.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Descripción de la vacante

JPMorgan Chase & Co. is seeking a Client Onboarding Implementation Senior Associate in Plano, TX to lead strategic onboarding initiatives for new and existing clients transitioning to the Chase platform.

You will apply your project management expertise to deliver seamless onboarding experiences, build client relationships, and drive early satisfaction within a dynamic global environment. You will guide the onboarding program, analyze complex issues, ensure compliance with policies, and leverage

Formación

• 3+ years of experience in managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Responsabilidades

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Conocimientos

Project management

Client onboarding

Conflict management

Design thinking

Data literacy

Descripción del empleo

JPMorgan Chase & Co. is seeking a Client Onboarding Implementation Senior Associate in Plano, TX to lead strategic onboarding initiatives for new and existing clients transitioning to the Chase platform.

You will apply your project management expertise to deliver seamless onboarding experiences, build client relationships, and drive early satisfaction within a dynamic global environment. You will guide the onboarding program, analyze complex issues, ensure compliance with policies, and leverage