Senior Client Onboarding Analyst (Hybrid | Jakarta)

Citi; New York (NY); Hybrid; USD 11,000 - 19,000; Full time

Job summary

Citi in Jakarta is seeking a Client Onboarding Senior Analyst to support account opening and maintenance, ensuring high-quality service and compliance. You will manage documentation, system setups, and daily processing while coordinating with internal teams.

Ideal candidates have 3–5 years in documentation/review, strong English, and proficiency with Microsoft Office. This hybrid, full-time role offers exposure to institutional onboarding processes and cross-functional collaboration.

Qualifications

• 3-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Proficient in Microsoft Office Applications.
• Proficient knowledge of English (written and spoken).

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.

Skills

Interpersonal skills

Documentation review

Account maintenance

English proficiency

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Applications

Job description

Citi in Jakarta is seeking a Client Onboarding Senior Analyst to support account opening and maintenance, ensuring high-quality service and compliance. You will manage documentation, system setups, and daily processing while coordinating with internal teams.

Ideal candidates have 3–5 years in documentation/review, strong English, and proficiency with Microsoft Office. This hybrid, full-time role offers exposure to institutional onboarding processes and cross-functional collaboration.