Senior Client Manager, Employee Benefits & Renewals

CBIZ; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CBIZ is seeking a seasoned Client Services professional in Dublin, OH to manage a block of complex employer group clients. You will be the primary contact for day-to-day service, coordinate renewals, and collaborate with internal teams to implement client systems and ensure high-quality service delivery.

Ideal candidates have 5+ years in insurance customer service, licenses, and strong communication skills.

Qualifications

• Advanced customer service skills and experience in enriching client relations.
• Current licenses and certifications required to operate in the insurance domain.
• Strong communication, written and verbal, across all organizational levels.

Responsibilities

• Provide service delivery to an assigned block of more complex clients.
• Resolve the most complex customer service problems directly.
• Act as outward-facing resource for assigned accounts with direct client contact.
• Build relationships with employer/group clients and serve as the primary contact for day-to-day service delivery.
• Represent client internally and coordinate with other functions to implement client systems and address ongoing service needs.
• Escalate client concerns when appropriate.
• Maintain data integrity and quality with applicable software.
• Lead on designated renewals; prepare renewal information and present CBIZ solution.
• Work with senior staff to create communication materials.
• Oversee new client set-up, renewals, and open enrollment meetings.
• Establish and preserve business rapport with clients and vendors.
• Discuss legislation and market trends with clients.
• Generate client interest in additional lines of coverage.
• Coach and assist less tenured client services staff.
• Additional responsibilities as assigned.
• Complexity based on uncertainty, financial risk, technical requirements, urgency, and volume.

Skills

Advanced customer service

Education

Bachelor's degree

High School Diploma or GED

Tools

Employee Navigator

Job description

CBIZ is seeking a seasoned Client Services professional in Dublin, OH to manage a block of complex employer group clients. You will be the primary contact for day-to-day service, coordinate renewals, and collaborate with internal teams to implement client systems and ensure high-quality service delivery.

Ideal candidates have 5+ years in insurance customer service, licenses, and strong communication skills.