Senior Client Experience Manager

Phreesia; United States; Hybrid; USD 180,000 - 195,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO/holidays

Home office stipend

Parental leave

Job summary

Phreesia in the New York City area is seeking a Senior Client Experience Manager to own a portfolio of pharmaceutical and agency accounts, shaping engagement at the point of care. This is a hybrid role with 1–3 in-person meetings weekly and regular NYC travel.

You’ll develop opportunities, move deals through the full cycle, and partner with analytics, strategy and research teams to deliver value and renewals.

Qualifications

• Bachelor’s degree with 6+ years of account or client-facing experience in digital media or agencies.
• Healthcare experience required; pharma agency or media background strongly preferred.
• Deep familiarity with how agencies work and building partnerships.
• Fluency in digital media vernacular and turning data into client-ready recommendations.
• Strong PowerPoint skills and confidence presenting to all client levels.

Responsibilities

• Develop and grow new or existing business with SMEs for assigned accounts and opportunities.
• Own the full deal cycle from proposals to contracting, with collaboration across teams.
• Be the primary client contact, presenting monthly campaign performance with internal partners.
• Spend 1–3 in-person weeks per week in NYC area and occasional national travel.
• Collaborate cross-functionally to articulate client priorities and drive renewals.

Skills

Pharma media knowledge

Stakeholder management

Executive communication

Self-starter

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Job Description:

Come Build the Future of Patient & HCP Engagement

Title: Senior Client Experience Manager

Team: Phreesia Network Solutions

Location: Hybrid-style inNew York City / commutable area

In-person expectation: Client and/or team meetings 1-3 times per weekon average

Travel: RegularNYC metro travelfor client visits or team meetings, withoccasional travel outsidethe region(~25–30% overall)

WhyThis Role Exists

You’renot just growing revenue —you’reshaping how the world’s most impactful healthcare brands show up at the point of care.We’re looking for a Senior Client Experience Manager who thinks of themselves as a strategic partner, not a transactional salesperson. In this role,you’llown a portfolio ofpharmaceuticaland agency accounts-identifyingrevenue opportunities, moving deals forward, and nurturing the long-term partnerships that keep clients coming back.

Youdon’tneed a traditional sales background — ifyou’vebuilt your careerdeveloping client relationshipsindigitalmedia or agency life andyou’reready to grow business with more ownership andvisibility,andbe compensated more favorably for it,this is your next move.

WhatYou’llSpend Your Time Doing

• Develop and grow new or existing business: Become an SME for your assigned accounts-brands, pipelines, org changes, key contacts-toidentifythe right opportunities at the right time,bringingyour pharmaceutical media knowledge to every first conversation so you show up as atrusted partner.
• Own theFullDealCycle: Move deals fromcapabilitiespresentations and proposals through revisions, sell-in, and contracting.You’llrespond to RFPs by developing tailored proposals in close collaboration withinternalanalytics, creative, strategy, and researchteams.
• Be aTrustedStrategicPartner: Serve as the primary point of contact for your accounts, fromanswering questions, sharing insights,topresenting monthly campaign performance in partnership with internal teams.You willhelpdemonstratevalue, support renewals, and keep client relationships active betweendealswhilemaintainingaccurateSalesforce records and pipelinehygiene,so the team has a clear view of revenue and progress.
• Get “out of the office” for fun entertainment with clients: Client relationships here go beyondtheconference room- thinkbagel drops,concerts, sportingevent, perfume makingand allkindoffuncreative activities in between. Sincespending time in person with your clients is core to your role,you’llspend time face-to-face with media and pharmaceutical clients across the NYC area 1–3 times per week on average, plus occasional national travel.
• Contribute to a collaborative team culture: Deliver compelling presentations and product demos that make clients say, "Yes — this is exactly what we need." Serve as the client’s advocate internally, carrying their priorities into every cross-functional conversation.

What Makes You a Great Fit

Youdon’tneed to check every box — but this role will feel energizing if you:

• Know the pharmaceutical media world or have healthcare media experience:Point of Care, Programmatic, DTC, HCP, OTC, or OOHexperiencehighly valued
• Are a confident, direct communicator who builds trust quickly with senior stakeholders and junior contacts alike
• Are a self-starter who manages your own time, agendaanddoesn’tneed a push to follow up
• Are collaborative by nature,yousharewhat’sworking, ask for help when needed andlean on cross-functional teams and make the people around you better
• Are energized by in-person relationship-building,you make the room moreengaging

We Do Have A Few RequirementsToCheck

• Bachelor’s degreewith6+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising
• Healthcare experiencerequired;pharmaceutical agency or media background strongly preferred
• Deep familiarity with how agencieswork—the internal dynamics, the team structure, the pace,and the ability to use that knowledge to build stronger partnerships
• Fluency in digital media vernacular from measurement, brand performance, campaign insights, to the ability to turn data into client-ready recommendationsthatland
• Strong PowerPoint skills and the confidencepresenting to all levels of a client organization,from day-to-day buyers to seniorleadership

WhereYou’llWork

This is a hybrid role based in the New York City area, with your home office as your primary base. At the same time, this is a role built around in-person connection.You’llregularly spend time with clients and/or teammates 1–3 times per weekon average, with occasional national travel, because being face-to-face is a meaningful part of how this team builds trust, deepens relationships, and moves business forward

Compensation & Rewards

Base salary: $180,000-195,000 (depending on experience) inclusive of base salary and variable incentive.

A comprehensive Total Rewards package designed to support your whole life — not just your work.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered.Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.