Senior Client Experience Leader — Drive Service Excellence

Avery Dennison; Kentucky; On-site; USD 109,000 - 146,000; Full time

Benefits offered by this job

LGBTQ+ Inclusive Care Program

401(k) Retirement Savings

Paid Time Off

Company-Paid Life Insurance

Job summary

Avery Dennison is seeking a Sr. Manager, Client Experience in Kentucky to oversee client specialists and ensure high service levels. This role involves managing client communications and implementing process improvements for better support.

The ideal candidate will have a Bachelor's Degree and at least 5 years of management experience, with strong project management skills. This position offers a salary range of $109,000 to $146,000 annually, reflecting the candidate's experience and skills.

Qualifications

• 5+ years of management and/or business experience in a service or manufacturing environment.
• Thorough understanding of project management and resource management.
• Excellent written and verbal communication skills.

Responsibilities

• Manage associates resolving client issues and service level orders.
• Oversee account planning and project management activities.
• Coaching and mentoring for team skill development.

Skills

Interpersonal skills

Project management

Problem-solving skills

Time management

Organizational skills

Education

Bachelor’s Degree in business, marketing, or similar field

Job description

Avery Dennison is seeking a Sr. Manager, Client Experience in Kentucky to oversee client specialists and ensure high service levels. This role involves managing client communications and implementing process improvements for better support.

The ideal candidate will have a Bachelor's Degree and at least 5 years of management experience, with strong project management skills. This position offers a salary range of $109,000 to $146,000 annually, reflecting the candidate's experience and skills.