Senior Client Experience & Branch Growth Leader

Farmers & Merchants Bank of Long Beach; Long Beach (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Farmers and Merchants Bank of Long Beach seeks a Senior Client Service Manager to lead the branch's service, operations and sales, modeling excellence for staff and customers. You will coach and mentor employees, drive cross-sell and deposit relationships, ensure compliance, and collaborate with other departments to meet audit requirements and improve branch performance.

This role requires strong leadership, adherence to regulatory guidelines, and the ability to translate strategies into

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 3–5 years of branch experience in managing staff or sales/operations.
• Separation of duties required each year for internal controls.
• Ability to meet audit, regulatory and compliance requirements.

Responsibilities

• Lead by example in service, operations and sales at the branch.
• Coach and mentor staff to identify cross-sell opportunities and deposit growth.
• Log and manage client contact calls to stay connected with customers annually.
• Ensure branch meets audit and regulatory requirements with reporting and observations.

Skills

Coaching

Sales

Compliance

Communication

Education

Bachelor's Degree or equivalent

Tools

Desk top Computers

Job description

Farmers and Merchants Bank of Long Beach seeks a Senior Client Service Manager to lead the branch's service, operations and sales, modeling excellence for staff and customers. You will coach and mentor employees, drive cross-sell and deposit relationships, ensure compliance, and collaborate with other departments to meet audit requirements and improve branch performance.

This role requires strong leadership, adherence to regulatory guidelines, and the ability to translate strategies into