Senior Client Executive

OpenKrill; United States; Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

Stock options

Flexible schedule

Medical insurance

Dental insurance

Vision insurance

401k

Paid paternal leave

Job summary

Gradient AI seeks a Senior Client Executive to join the Client Services team. You will manage the post-sale lifecycle for health insurance clients, from implementation to ongoing engagement, ensuring value and ROI from our AI-driven analytics platform.

You will work closely with Sales, Product, Data Science, and Engineering to align client objectives with product capabilities, maintaining accountability for seamless deployment and continued success.

Qualifications

• 5+ years in post-sale client relations or account management.
• Experience with health insurance clients and underwriting is a plus.
• Strong organizational and communication skills.
• Proven ability to manage implementations and ongoing engagements.
• Proficient in CRM usage and data analysis.

Responsibilities

• Serve as the primary post-sale contact and maintain long-term client partnerships.
• Lead post-sale implementation by defining needs and ROI metrics.
• Analyze client dashboards to ensure usability and insights.
• Document all project phases and maintain engagement records.
• Collaborate with Sales, Product, Data Science, and Engineering weekly.

Skills

Post-sale relationship

Health insurance knowledge

Project management

CRM tools

Excel proficiency

Communication & documentation

Tools

Salesforce

Excel

Job description

Type not stated · Customer support · posted 2026-10-22 · open until 2026-11-21

The post says remote but names no country or region limit: "Remote"

Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast—and it's an exciting time to join the team.

About the Role:

We are looking for a proactive and hands-on Senior Client Executive to join our Client Services team. In this role, you'll manage every phase of the post-sale client lifecycle—from implementation and workflow design to data analysis, project management, and relationship building. You’ll work directly with our health insurance clients, ensuring they maximize the value of our predictive analytics solutions.

The ideal candidate will have a strong understanding of both client business objectives and the technical aspects of our platform, maintaining accountability for seamless implementation and successful, ongoing use of our products.

How you will make an impact:

• Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships
• Lead post-sale implementation efforts by defining business needs, configuring product recommendations, and establishing ROI metrics
• Analyze and monitor client dashboards to ensure usability and uncover insights related to model performance
• Document all phases of project management and maintain detailed client engagement records
• Collaborate closely with Sales, Product, Data Science, and Engineering teams on a weekly basis

Skills needed to succeed:

• 5+ years of experience in a post-sale client relationship role, supporting customers through implementation and ongoing engagement
• Prior experience in the health insurance industry; underwriting background is a strong plus
• Exceptional organizational, communication, and documentation skills
• Proven track record in project/account management
• Experience using CRM tools (Salesforce preferred) and Excel
• Customer-first mindset with the ability to build trusted client relationships

What We Offer:

• A fun, team-oriented startup culture.
• Generous stock options - we all get to own a piece of what we’re building.
• Flexible schedule that supports working from home.
• Full benefits package includes medical, dental, vision, 401k, paid paternal leave, and more.
• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Salary Range: $110,000-135,000 base salary annually.This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.