Senior Client Executive

Gradient AI; Boston (MA); À distance; USD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Stock options

Flexible schedule

Full benefits

Résumé du poste

Gradient AI is seeking a Senior Client Executive to manage the post-sale lifecycle for health insurance clients, from implementation to ongoing value realization. You will coordinate with Sales, Product, Data Science, and Engineering to ensure ROI and client satisfaction.

The role requires 5+ years in post-sale client roles, strong organizational and communication skills, and experience with CRM tools like Salesforce. Flexible, remote-friendly schedule with full benefits and stock options.

Qualifications

• 5+ years of experience in a post-sale client relationship role, supporting customers through implementation and ongoing engagement.
• Prior experience in the health insurance industry; underwriting background is a strong plus.
• Exceptional organizational, communication, and documentation skills.
• Proven track record in project/account management.
• Experience using CRM tools (Salesforce preferred) and Excel.
• Customer-first mindset with the ability to build trusted client relationships.

Responsabilités

• Act as the primary post-sale contact, building and maintaining long-term client partnerships.
• Lead post-sale implementation efforts by defining business needs, configuring product recommendations, and establishing ROI metrics.
• Analyze and monitor client dashboards to ensure usability and uncover insights on model performance.
• Document all phases of project management and maintain detailed client engagement records.
• Collaborate with Sales, Product, Data Science, and Engineering on a weekly basis.

Connaissances

Post-sale relations

Account management

CRM tools

Excel proficiency

Communication

Organization

Customer-first mindset

Outils

Salesforce

Excel

Description du poste

Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast—and it's an exciting time to join the team.

About the Role:

We are looking for a proactive and hands-on Senior Client Executive to join our Client Services team. In this role, you'll manage every phase of the post-sale client lifecycle—from implementation and workflow design to data analysis, project management, and relationship building. You’ll work directly with our health insurance clients, ensuring they maximize the value of our predictive analytics solutions.

The ideal candidate will have a strong understanding of both client business objectives and the technical aspects of our platform, maintaining accountability for seamless implementation and successful, ongoing use of our products.

How you will make an impact:

• Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships
• Lead post-sale implementation efforts by defining business needs, configuring product recommendations, and establishing ROI metrics
• Analyze and monitor client dashboards to ensure usability and uncover insights related to model performance
• Document all phases of project management and maintain detailed client engagement records
• Collaborate closely with Sales, Product, Data Science, and Engineering teams on a weekly basis

Skills needed to succeed:

• 5+ years of experience in a post-sale client relationship role, supporting customers through implementation and ongoing engagement
• Prior experience in the health insurance industry; underwriting background is a strong plus
• Exceptional organizational, communication, and documentation skills
• Proven track record in project/account management
• Experience using CRM tools (Salesforce preferred) and Excel
• Customer-first mindset with the ability to build trusted client relationships

What We Offer:

• A fun, team-oriented startup culture.
• Generous stock options - we all get to own a piece of what we're building.
• Flexible schedule that supports working from home.
• Full benefits package includes medical, dental, vision, 401k, paid paternal leave, and more.
• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Salary Range: $110,000-135,000 base salary annually.
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gradient AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.