Program Operations Specialist

Gradient AI; United States; Remote; USD 115,000 - 140,000; Full time

Benefits offered by this job

Stock options

Flexible schedule (WFH)

Full benefits (medical, dental, vision

401k and parental leave

Job summary

Gradient AI, a growing health underwriting SaaS company, is hiring a Program Operations Specialist in the United States. You will own project and case management across health underwriting products from intake to end-to-end tracking, ensuring proactive, data-driven operations.

You will partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive progress, resolve blockers, and build scalable reporting and automation using Salesforce, Jira, and Excel.

Qualifications

• 5+ years of experience in service delivery, implementation management, or project coordination.
• Experience at a software or SaaS company; insurance domain is a plus.
• Strong knowledge of Jira, Excel, and Salesforce with reporting skills.
• Ability to coordinate across cross-functional teams without formal authority.

Responsibilities

• Own project and case management across health underwriting products from intake to end-to-end tracking.
• Maintain a centralized view of status, timelines, dependencies, risks, and priorities.
• Collaborate with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive progress and unblock blockers.
• Drive process improvements and automation to streamline workflows using Salesforce, Jira, and spreadsheets.
• Build data-driven reporting on ticket volume, aging, bottlenecks, and workload for leadership visibility.

Skills

Jira

Excel

Salesforce

Project management

SaaS

Insurance knowledge

Tools

Jira

Salesforce

Excel

Job description

Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast—and it's an exciting time to join the team.

About the Role:

Gradient AI is looking for a Program Operations Specialist to own project and case management across our health underwriting products. This person will manage a portfolio of clients from implementation through ongoing service, driving cross-functional coordination, process improvement, and reporting so our operations run proactively rather than reactively.

How You Will Make an Impact

• Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking.
• Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio.
• Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority.
• Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline.
• Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes.
• Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility.
• Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility.

Skills Needed to Succeed

• 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination.
• Experience at a software or SaaS company is expected, insurance industry experience is a plus but not required.
• Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers.
• Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities.
• Comfortable managing many concurrent workstreams with different owners and no single defined end date.
• Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them.
• Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.

What We Offer:

• A fun, team-oriented startup culture.
• Generous stock options — we all get to own a piece of what we’re building.
• Flexible schedule that supports working from home.
• Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more.
• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Salary Range: $115,000-140,000 base salary annually.
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gradient AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.