Senior Client Delivery Lead - GenerationFlex (w/f/d)

Kraken; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Kraken, a leading SaaS energy platform, is expanding GenerationFlex to support European clients on onboarding journeys and broader business transformation.

We’re seeking a Senior Client Delivery Lead to drive onboarding, coordinate software and hardware integration, and help utilities scale their portfolios across markets while delivering strong customer outcomes.

Qualifications

• Proven ability to manage complex onboarding programs.
• Strong stakeholder communication and alignment.
• Experience bridging software and hardware in a SaaS/industrial setting.

Responsibilities

• Lead client onboarding roadmap and milestones.
• Coordinate cross-functional teams across software and hardware domains.
• Ensure timely delivery, adoption, and value realization for GenerationFlex clients.

Skills

Client onboarding

Stakeholder mgmt

Cross-functional leadership

Product hardware knowledge

Job description

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid. Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Client Delivery Lead to support our German GenerationFlex clients on their Kraken onboarding journey and wider business transformation.

About GenerationFlex

The energy system is changing fast. Renewables are growing, demand is becoming more peaky, and grid constraints are showing up in more places, more often. Kraken GenerationFlex is how utilities and asset owners navigate that complexity at scale. We help organisations run portfolios of grid-scale assets - BESS, renewables, and co-located sites - in a way that's commercially aligned, operationally safe, and practical to manage day to day. From trading enablement and control dispatch, to alerts, data services, and settlements, our platform gives teams the visibility and automation they need to respond well to change across multiple assets, markets, and regulations. We’re a mission-driven team making the big green dent in the world, and we’re looking for people ready to help shape what that looks like next.

Where you’ll fit in: The Delivery Team

We are looking for an experienced Senior Client Delivery Lead to build industry-leading product experiences for our European clients. If you love making things better for clients, building great products, working with technology (software + hardware), bringing people together to find solutions, then you’ve come to the right place. GenerationFlex is different to the wider Kraken universe and highly cross-functional: our product bridges software and hardware in order to allow our clients’ trading teams to effectively control their assets across multiple markets and asset types. The Senior Client Delivery Lead has direct responsibility for creating, managing and prioritising the client onboarding roadmap to ensure clarity and understanding wi