Senior Client Care Advisor

Home Instead; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Paid vacation

Professional development

Mon-Fri schedule

Team environment

Meaningful work with older adults

Job summary

Home Instead Wilmington/Newark is seeking a compassionate, motivated Client Care Advisor to join our team. This full-time role emphasizes building strong relationships with clients and families, coordinating care, and ensuring high-quality, personalized in-home support for older adults.

Ideal candidates bring excellent communication, strong organization, and a proactive problem-solving mindset. Travel within the local area is required, and experience in home care or related fields is a plus.

Qualifications

• Excellent relationship-building and communication skills.
• Strong organizational abilities and multitasking.
• Proactive problem-solver with reliable judgment.

Responsibilities

• Build strong relationships with clients and families.
• Conduct in-home care consultations and ongoing assessments.
• Develop and update personalized Plans of Care as needs change.
• Oversee client services with focus on quality and retention.
• Coordinate with Care Professionals and office team to ensure successful care.
• Identify changing client needs and recommend additional services.
• Resolve concerns with empathy and professionalism.
• Maintain accurate client documentation and uphold quality standards.
• Travel locally to client homes and senior living communities.

Skills

Relationship-building

Organization

Communication

Problem-solving

Tech-savvy

Tools

Electronic records systems

Job description

Home Instead Wilmington/Newark is seeking a compassionate, motivated Client Care Advisor to join our team. This full-time role emphasizes building strong relationships with clients and families, coordinating care, and ensuring high-quality, personalized in-home support for older adults.

Ideal candidates bring excellent communication, strong organization, and a proactive problem-solving mindset. Travel within the local area is required, and experience in home care or related fields is a plus.