Senior Client Advisor - Cabazon Outlet

Dolce & Gabbana S.r.l.; California, Northern (MO, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

FSA plans

Job summary

Dolce & Gabbana at the Cabazon Outlet is seeking a Senior Client Advisor to lead the boutique’s client experience, coach the sales team, and uphold the brand’s luxury standards across every interaction. Ideal candidates have 3+ years in luxury retail, exceptional communication, and proven leadership, with flexibility for evenings and weekends.

The role offers an hourly rate of $20.00–$23.00 plus commission and a comprehensive benefits program including medical, dental, vision, life and

Qualifications

• Luxury retail experience required.
• Excellent written and verbal communication skills.
• Women’s and Men’s RTW experience is a plus.
• Leadership and mentoring abilities.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Provide impeccable service to clients and uphold brand standards.
• Coach the sales team and ensure operational excellence.
• Drive storefront KPIs including Consignment, Appointments, Repurchase Rate, UPT, and Conversion.
• Maintain CRM and build strong client relationships.
• Act as MOD when required and oversee floor operations.

Skills

3+ years Luxury Retail Experience

Excellent communication

RTW experience (Women’s & Men’s)

Leadership & mentoring

Adaptable in fast-paced environment

Flexible schedule (Evenings/Weekends/H

Job description

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptionalSenior Client Advisor career opportunity available at ourCabazon Outlet.

ROLE

The Senior Client Advisor (SCA) provides a unique, memorable, and sophisticated experience to all clients while supporting the boutique’s leadership team. This role involves coaching the sales team, ensuring operational excellence, and maintaining brand standards across the boutique. The SCA upholds Dolce & Gabbana’s values and image while acting as a role model for the team.

MISSION

• Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony.
• Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Mentor and coach team members, sharing best practices and product knowledge.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Build and maintain a strong client portfolio through proactive outreach and use of clientele tools.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition.
• Create personalized, versatile, and timeless silhouettes for clients.
• Act as MOD when required, overseeing floor operations and team coordination.
• Execute opening/closing procedures and hold store keys as needed.
• Provide insights into fashion trends and luxury market developments.
• Maintain visual merchandising standards and support inventory processes.
• Foster a collaborative and professional store environment.
• Perform additional duties as assigned.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience
• Results-driven with leadership capabilities
• Adaptable and comfortable in a fast-paced environment
• Flexible schedule availability including evenings, weekends, and holidays

The hourly rate for this role ranges from $20.00 - $23.00, plus variable commission. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.