Client Advisor - New York Bloomingdales WHB Concessions

Dolce & Gabbana S.r.l.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

FSA plans

Job summary

Dolce & Gabbana is seeking a Client Advisor at our New York Bloomingdales Women Hand Bags Concessions to deliver an exceptional luxury client experience. You will engage clients, provide personalized styling advice, and support daily store operations on the shop floor.

The role requires 3+ years in luxury retail, strong communication, and experience with Women's and Men’s RTW. You will cultivate lasting relationships, use CRM tools, and help meet sales targets while upholding the brand's

Qualifications

• 3+ years of Luxury Retail Sales Experience.
• Excellent written and verbal communication skills.
• Women's and Men’s RTW experience.

Responsibilities

• Deliver an exceptional client experience as the brand ambassador on the shop floor.
• Engage with clients to understand needs and provide personalized styling advice.
• Support daily store operations, client outreach, product presentation and sales performance.
• Utilize CRM tools to monitor and update client relationships and identify potential clients.
• Sourcing new clients and maintaining productive relationships with DG loyal customers.
• Assist in merchandising and maintenance of the shop floor.

Skills

Luxury retail sales experience

Communication skills

RTW experience (Women’s & Men’s)

Job description

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career Client Advisor opportunity available at our New York Bloomingdales Women Hand Bags Concessions . We are seeking a Client Advisor with experience working within a luxury environment.

ROLE:

Dolce & Gabbana Client Advisor act as the point person for delivering an exceptional client experience. This role is responsible for engaging with clients to understand their needs, providing personalized styling advice, and ensuring a seamless shopping experience aligned with the brand’s luxury standards. The Client Advisor also supports daily store operations, including client outreach, product presentation, and sales performance.

MISSION:

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor.
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools.
• Maintaining and building productive long-term relationships with DG loyal clients.
• Oversee the organization's sales policies, objectives and initiatives.
• Assist in merchandising and maintenance of the shop floor.

PROFILE:

• 3+ years of Luxury Retail Sales Experience
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience

The hourly rate for this role ranges from $21.00 - $23.00, plus variable commission.

Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes:

• medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more.

The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

This position is classified as exempt for purposes of the Fair Labor Standards Act and the New York Labor Law, as this employee’s primary duties consist of performing office or non-manual field work directly related to management policies and/or general operations. Moreover, it is expected of this position that the employee will customarily and regularly exercise discretion and independent judgment, utilizing his or her training, experience, and knowledge.