SENIOR CLERK

Verizon Communications; Norristown (Montgomery County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a detail-oriented administrative professional to join their team. This remote role involves performing essential clerical duties, managing customer communications, and processing billing functions. The ideal candidate will thrive in a collaborative environment, utilizing various office technologies and systems to ensure accuracy and efficiency. This position offers the opportunity to contribute to a dynamic team while working from home, with occasional in-person meetings. If you are passionate about supporting operations and delivering excellent service, this role is perfect for you.

Qualifications

• Ability to perform clerical duties including typing and answering telephones.
• Experience in data analysis and summarizing information accurately.

Responsibilities

• Perform clerical duties and handle customer communications professionally.
• Maintain and organize departmental files and documents.

Skills

Clerical Duties

Data Analysis

Customer Communication

Office Equipment Operation

Information Entry

Education

High School Diploma

Tools

Microsoft Office Suite

Verizon Systems

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Summary

Performs clerical duties including typing, answering telephones, filing, mail. Handles correspondence, makes complex mathematical computations, handles communications verbally and written, and work with customers. Ability to enter information on a computer utilizing various applications. May have responsibility for various departmental support functions that have a direct impact on external customer bills.

General Duties

Duties may include, but are not limited to, the following:

A. Preparing and issuing reports with emphasis on accuracy; analyzing and summarizing data using judgment.

B. Operating various office machines such as personal computers, calculators, and folder/sealer equipment to process and distribute payroll.

C. Communicating with internal/external customers, vendors and consultants to accomplish job tasks in a professional manner.

D. Maintains and organizes departmental files/documents, including archiving/destroying documents in accordance with company practices.

E. Performing various administrative functions utilizing various Verizon systems.

F. Performing various customer billing support functions.

G. Processing bills and vouchers through accounts payable systems.

H. Manual distribution of work which may include printing prior to distribution.

I. Processing work to meet deadlines.

J. Driving a Company vehicle, as required.

K. May sit at a PC, computer terminal for extended periods of time.

L. Sharing an office environment working with others performing similar functions.

M. Meeting annual performance objectives.

N. May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

A. Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

B. Must be able to perform physical requirements of the job, with or without a reasonable accommodation, including, but not limited to, lifting boxes weighing 50 lbs.

C. Security background investigation may be required.

D. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business.

Test(s) Required

SACS HTML Web Chat Results, Verizon Job Fit Test A

Test Previews

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.