Senior Clerical Lead – Appraisal Data Entry

Tyler Technologies, Inc.; Williamsport (Lycoming County); On-site; USD 42,000 - 65,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Appraisal Clerical Lead in Williamsport, PA to oversee advanced data entry and clerical tasks within appraisal projects. The role mentors staff, assigns work, and ensures timely, accurate data processing across multiple project phases.

You will guide clerical staff on appraisal terminology, project flow, and software systems, while maintaining production logs, quality control, and client communication. Occasional travel may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of advanced data entry experience, preferably in an appraisal or related setting.
• Prior experience in supervising, training, and mentoring clerical staff is strongly preferred.
• Familiarity with property appraisal software systems and processes.
• Strong organizational skills with the ability to manage multiple priorities and projects.
• Proficient in Microsoft Word and Excel or equivalent software programs.
• Ability to read maps, calculate square footage, and interpret geographic information.
• Strong interpersonal skills, with the ability to build and maintain trusting relationships with staff, clients, and the public.
• Reliable transportation and a valid driver's license with personal liability insurance are required.

Responsibilities

• Perform advanced data entry tasks and lead critical phases of appraisal projects.
• Supervise, mentor, and develop clerical/data entry staff, ensuring the quality and accuracy of their work.
• Assign and review work for clerical staff, ensuring deadlines and production goals are met.
• Assist with training clerical team members, developing personnel through coaching, feedback, and performance evaluations.
• Maintain production logs, reports, and records, such as field production logs and data entry control logs.
• Verify the accuracy of data entered into appraisal systems, performing quality control checks and resolving discrepancies.
• Collaborate with field staff to resolve discrepancies in property sketches, system records, and other project-related data.
• Assist in basic property valuation and review work, verifying property data and entering information into appraisal systems.
• Maintain knowledge of appraisal terminology, county regulations, and project processes to guide others and ensure compliance.
• Act as a liaison with clients, property owners, and the public, handling inquiries and resolving issues related to property data and appraisal processes.
• Occasionally travel to meet project needs or address field-related concerns.
• May assist with interviewing, selecting, and onboarding clerical team members.
• Demonstrate adherence to company policies, including safety, ethics, equal employment opportunity, and anti-harassment guidelines.
• Performs other duties of a similar nature, as assigned.
• Ensure adherence to company policies, including safety and ethical guidelines. Directly or indirectly lead Data Entry team members.
• Perform and review basic to advanced data entry tasks.
• Lead process improvement initiatives to streamline clerical workflows and data accuracy.
• Research and resolve complex data issues involving root cause analysis.
• Maintain a working knowledge of client regulations and project-specific terminology.
• Effectively communicate and collaborate with team members, clients, property owners, and the public.
• Lead other team members to successfully provide excellent quality data entry work in a timely manner that allows other phases of an Appraisal project to run successfully and on time per contractual client obligations

Skills

Advanced data entry

Supervisory experience

MS Word & Excel

Appraisal terminology

Education

High school diploma or equivalent

Tools

Appraisal software

Job description

Tyler Technologies, Inc. is seeking an Appraisal Clerical Lead in Williamsport, PA to oversee advanced data entry and clerical tasks within appraisal projects. The role mentors staff, assigns work, and ensures timely, accurate data processing across multiple project phases.

You will guide clerical staff on appraisal terminology, project flow, and software systems, while maintaining production logs, quality control, and client communication. Occasional travel may be required.