Clerical Lead

Tyler Technologies, Inc.; Williamsport (Lycoming County); On-site; USD 42,000 - 65,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Appraisal Clerical Lead in Williamsport, PA to oversee advanced data entry and clerical tasks within appraisal projects. The role mentors staff, assigns work, and ensures timely, accurate data processing across multiple project phases.

You will guide clerical staff on appraisal terminology, project flow, and software systems, while maintaining production logs, quality control, and client communication. Occasional travel may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of advanced data entry experience, preferably in an appraisal or related setting.
• Prior experience in supervising, training, and mentoring clerical staff is strongly preferred.
• Familiarity with property appraisal software systems and processes.
• Strong organizational skills with the ability to manage multiple priorities and projects.
• Proficient in Microsoft Word and Excel or equivalent software programs.
• Ability to read maps, calculate square footage, and interpret geographic information.
• Strong interpersonal skills, with the ability to build and maintain trusting relationships with staff, clients, and the public.
• Reliable transportation and a valid driver's license with personal liability insurance are required.

Responsibilities

• Perform advanced data entry tasks and lead critical phases of appraisal projects.
• Supervise, mentor, and develop clerical/data entry staff, ensuring the quality and accuracy of their work.
• Assign and review work for clerical staff, ensuring deadlines and production goals are met.
• Assist with training clerical team members, developing personnel through coaching, feedback, and performance evaluations.
• Maintain production logs, reports, and records, such as field production logs and data entry control logs.
• Verify the accuracy of data entered into appraisal systems, performing quality control checks and resolving discrepancies.
• Collaborate with field staff to resolve discrepancies in property sketches, system records, and other project-related data.
• Assist in basic property valuation and review work, verifying property data and entering information into appraisal systems.
• Maintain knowledge of appraisal terminology, county regulations, and project processes to guide others and ensure compliance.
• Act as a liaison with clients, property owners, and the public, handling inquiries and resolving issues related to property data and appraisal processes.
• Occasionally travel to meet project needs or address field-related concerns.
• May assist with interviewing, selecting, and onboarding clerical team members.
• Demonstrate adherence to company policies, including safety, ethics, equal employment opportunity, and anti-harassment guidelines.
• Performs other duties of a similar nature, as assigned.
• Ensure adherence to company policies, including safety and ethical guidelines. Directly or indirectly lead Data Entry team members.
• Perform and review basic to advanced data entry tasks.
• Lead process improvement initiatives to streamline clerical workflows and data accuracy.
• Research and resolve complex data issues involving root cause analysis.
• Maintain a working knowledge of client regulations and project-specific terminology.
• Effectively communicate and collaborate with team members, clients, property owners, and the public.
• Lead other team members to successfully provide excellent quality data entry work in a timely manner that allows other phases of an Appraisal project to run successfully and on time per contractual client obligations

Skills

Advanced data entry

Supervisory experience

MS Word & Excel

Appraisal terminology

Education

High school diploma or equivalent

Tools

Appraisal software

Job description

Clerical Lead

The Appraisal Clerical Lead is responsible for overseeing clerical functions within appraisal projects, ensuring quality and accuracy in data entry and project tasks. This role may include directly or indirectly managing and guiding clerical staff, assigning work, and performing advanced data entry on intermediate-level appraisal projects. While the position may or may not involve direct supervision of staff, it also requires significant independent responsibility for mentoring, training, and supporting data entry efforts. The Appraisal Clerical Lead serves as an advanced knowledge resource for appraisal terminology, clerical project flow, and software systems, ensuring accurate and timely completion of clerical and data entry functions. They also assist in resolving discrepancies in property data and perform quality control checks, contributing to successful project execution. The Appraisal Clerical Lead plays a critical role in ensuring the success of clerical and data entry tasks for appraisal projects. By maintaining production standards, training staff, and ensuring accuracy in data processing, this role directly contributes to the overall success and quality of appraisal services. The Lead may supervise a small team and provide essential support for field staff and project managers.

Location

Williamsport, Pennsylvania

Travel

0-5%

Responsibilities

• Perform advanced data entry tasks and lead critical phases of appraisal projects.
• Supervise, mentor, and develop clerical/data entry staff, ensuring the quality and accuracy of their work.
• Assign and review work for clerical staff, ensuring deadlines and production goals are met.
• Assist with training clerical team members, developing personnel through coaching, feedback, and performance evaluations.
• Maintain production logs, reports, and records, such as field production logs and data entry control logs.
• Verify the accuracy of data entered into appraisal systems, performing quality control checks and resolving discrepancies.
• Collaborate with field staff to resolve discrepancies in property sketches, system records, and other project-related data.
• Assist in basic property valuation and review work, verifying property data and entering information into appraisal systems.
• Maintain knowledge of appraisal terminology, county regulations, and project processes to guide others and ensure compliance.
• Act as a liaison with clients, property owners, and the public, handling inquiries and resolving issues related to property data and appraisal processes.
• Occasionally travel to meet project needs or address field-related concerns.
• May assist with interviewing, selecting, and onboarding clerical team members.
• Demonstrate adherence to company policies, including safety, ethics, equal employment opportunity, and anti-harassment guidelines.
• Performs other duties of a similar nature, as assigned.
• Ensure adherence to company policies, including safety and ethical guidelines. Directly or indirectly lead Data Entry team members.
• Perform and review basic to advanced data entry tasks.
• Lead process improvement initiatives to streamline clerical workflows and data accuracy.
• Research and resolve complex data issues involving root cause analysis.
• Maintain a working knowledge of client regulations and project-specific terminology.
• Effectively communicate and collaborate with team members, clients, property owners, and the public.
• Lead other team members to successfully provide excellent quality data entry work in a timely manner that allows other phases of an Appraisal project to run successfully and on time per contractual client obligations

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of advanced data entry experience, preferably in an appraisal or related setting.
• Prior experience in supervising, training, and mentoring clerical staff is strongly preferred.
• Familiarity with property appraisal software systems and processes.
• Strong organizational skills with the ability to manage multiple priorities and projects.
• Proficient in Microsoft Word and Excel or equivalent software programs.
• Ability to read maps, calculate square footage, and interpret geographic information.
• Strong interpersonal skills, with the ability to build and maintain trusting relationships with staff, clients, and the public.
• High levels of attention to detail and commitment to work quality excellence
• Reliable transportation and a valid driver's license with personal liability insurance are required.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.