Sr Claims Clerk

Crawford & Company in; Peachtree Corners (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Crawford & Company in Georgia is seeking a Sr Claims Clerk (Finance) with strong experience in claims and liability environments. You will handle mail, documentation, and data entry using standard claim systems and Microsoft Office in a fast-paced setting.

This role requires a high school diploma or GED, 5 years’ experience, excellent communication, and the ability to manage multiple tasks while maintaining accurate records.

Qualifications

• High school diploma or GED.
• Minimum 5 years of experience in the claims/liability environment.
• Proficient in the Microsoft suite of products.
• Excellent oral and written communication skills.

Responsibilities

• Matches file and/or claim numbers on unidentified correspondence using automated systems.
• Types letters, notices, or memorandums for medical appointments, attorneys or external clients.
• Performs control operator functions for data systems.
• Retrieves and re-files items and maintains accurate records of file activity.
• Receives and verifies deliveries; prepares outgoing mail and shipments.
• Performs clerical duties: phones, messages, faxes, payments, data entry.
• Updates jurisdictional notices and manuals; pulls files for audits.
• Prepares files for state audits with payment history and medical reports.
• Contacts agents and insured to obtain coverage information.
• Issues payments and coordinates wage information for adjusters; schedules medical calls.
• Schedules medical appointments and related correspondence; performs other tasks as required.
• Upholds Crawford Code of Conduct.

Skills

MS Office

Verbal & Written Communication

Multi-tasking

Fast-paced environment

Adaptability

Education

High School Diploma or GED

Tools

Claim processing software

Job description

Sr Claims Clerk (Finance)

• High school diploma or GED; or the equivalent in related work experience.
• Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
• Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
• Proficient in the Microsoft suite of products and like systems.
• Must be capable of working in a fast paced environment.
• Must be flexible, adaptable, and have excellent multi-tasking skills.
• Must be technically proficient.
• Excellent oral and written communication skills are essential.

#LI-ET1

• Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
• Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
• Performs control operator functions for various Service Center or Claim Office data systems.
• Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
• Receives dock and messenger service deliveries and verifies accuracy of delivered material.
• Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
• Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
• Assists in updating jurisdictional notices and manuals used in the office.
• Pulls files from storage for in-house state audits.
• Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
• Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
• Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
• Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
• Performs other related work as required or requested.
• Upholds the Crawford Code of Conduct.