Remote Liability Claims Specialist

Crawford & Company in; Fairfax (VA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Crawford & Company is seeking a remote/hybrid Claims Specialist to efficiently handle short-term, low-complexity claims from a home-based setup. You will document cases, manage open files, and make decisions within delegated authority to ensure timely closures and accurate billing.

The role requires a college degree or equivalent experience, knowledge of claims terminology, and strong communication skills. A customer-focused mindset and ability to interact with various stakeholders are essential.

Qualifications

• College degree or the equivalent education and experience.
• Knowledge of claims terminology gained through industry experience or coursework.
• Demonstrates a thorough working knowledge of claim processing and policies.
• Understanding of basic medical terminology and tests related to claimed conditions.
• Strong written and verbal communication skills.
• Customer-focused approach and ability to identify customer needs.

Responsibilities

• Handle Fast Track and Incident-Only claims with speed and accuracy.
• Document details and manage open files to keep cases moving.
• Make informed decisions within delegated authority.
• Ensure timely closures and accurate billing.
• Conduct investigations to confirm coverage, liability, and damages.
• Prepare updates and reports for supervisors and clients.

Skills

Effective communication

Customer-focused

Attention to detail

Documentation & file management

Decision making within authority

Education

College degree or equivalent experience

Associate in Claim designation (preferred)

Job description

Crawford & Company is seeking a remote/hybrid Claims Specialist to efficiently handle short-term, low-complexity claims from a home-based setup. You will document cases, manage open files, and make decisions within delegated authority to ensure timely closures and accurate billing.

The role requires a college degree or equivalent experience, knowledge of claims terminology, and strong communication skills. A customer-focused mindset and ability to interact with various stakeholders are essential.