Casualty Claims Representative II

Acadia Insurance (a Berkley Company); Bedford (NH); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) plan

Profit-sharing plan

Annual bonus eligibility

Job summary

A regional property casualty insurer seeks a Claims Specialist for high exposure claims resolution. This role focuses on investigating, negotiating, and managing complex case workloads effectively. The ideal candidate will possess 7–10 years of commercial liability claims experience and exhibit strong organizational and communication skills. A Bachelor's degree is required, along with the ability to manage complex negotiations. This position offers a competitive salary and comprehensive benefits.

Qualifications

• 7–10 years of commercial liability claims experience.
• Strong ability to handle multiple tasks and prioritize workload.
• Advanced professional insurance coursework is preferred.

Responsibilities

• Investigate and resolve high exposure claims.
• Negotiate with insureds and third parties.
• Manage existing workloads effectively to achieve goals.

Skills

Organizational skills

Negotiation skills

Communication skills

Computer skills

Judgment

Education

Bachelor's degree

Job description

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation, Acadia has strong financial strength and integrity. Acadia is rated A+ (Superior) by A.M. Best and an A+ claim paying ability rating by Standard & Poor’s. At Acadia, we value our employees, customers, and communities and promote an inclusive environment that encourages continuous learning and growth.

Responsibilities

• Investigate, evaluate and resolve assigned high exposure claims in accordance with company standards, procedures, and state regulatory requirements.
• Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
• Effectively negotiate with insureds and third parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
• Control file‑related expenses through efficient utilization and monitoring of outside vendors.
• Inform other departments of positive/negative conditions noted during investigations which may impact company results.
• Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
• Handle the most complex cases and those involving the most complex questions of coverage, compensability, legal liability, and damages under general direction.
• Handle most complex bodily injury, property damage and workers’ compensations cases utilizing experts and outside firms as required.
• Work closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assist in the analysis and recommendations on loss sensitive and special accounts.
• May serve as a team leader or mentor in the training and development of less experienced staff and provide input in roundtable discussions.
• Attend settlement conferences, depositions, trials and mediations on a regular basis.

Education

Bachelor's degree

Qualifications

• 7–10 years of commercial liability claims experience.
• Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload.
• Demonstrated depth in negotiation and claims resolution skills.
• Strong computer skills and ability to work with multi‑faceted systems.
• Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
• Advanced professional insurance coursework (e.g., AIC, CPCU) or completion of other insurance‑related classes is preferred.
• Valid driver’s license required.

Benefits

• Base salary range: $110,000–$120,000.
• Eligible to participate in annual discretionary bonus.
• Health, dental, vision, life, disability, wellness, paid time off, 401(k), and profit‑sharing plans.

The Company Is An Equal Employment Opportunity Employer.