Senior Casualty Claims Rep

Acadia Insurance (a Berkley Company); Rocky Hill (CT); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) and profit-sharing plans

Paid time off

Annual discretionary bonus

Job summary

A regional property casualty insurer is seeking a qualified professional for a claims role. The candidate will investigate and resolve high exposure claims while ensuring compliance with company standards. Responsibilities include negotiating with third parties and managing complex workloads effectively. Applicants should possess a Bachelor's degree and have 7-10 years of commercial liability claims experience, along with strong negotiation and communication skills.

Qualifications

• 7-10 years of commercial liability claims experience required.
• Excellent organizational skills for handling multiple tasks.
• Strong negotiation and claims resolution skills needed.
• Ability to manage complex workload independently.
• Excellent written and verbal communication abilities.
• Demonstrated ability to maintain relationships with agents.

Responsibilities

• Investigate, evaluate and resolve assigned high exposure claims.
• Negotiate with insureds and third parties for claim resolutions.
• Control file-related expenses through vendor management.
• Manage workloads to achieve quality and quantity production goals.

Skills

Commercial liability claims experience

Organizational skills

Negotiation skills

Computer skills

Judgment

Written communication

Verbal communication

Teamwork

Education

Bachelor's degree

Job description

Company Details

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.

At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.

Company URL: https://www.acadiainsurance.com/

Responsibilities

• Investigate, evaluate and resolve assigned high exposure claims in accordance with company standards, procedures, and state regulatory requirements.
• Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
• Effectively negotiate with insureds and third parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
• Control file-related expenses through efficient utilization and monitoring of outside vendors.
• Inform other departments of positive/negative conditions noted during investigations which may impact company results.
• Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
• Under general direction, handles the most complex cases and those involving the most complex questions of coverage, compensability, legal liability and damages.
• Handles most complex bodily injury, property damage and workers’ compensation cases utilizing experts and outside firms as required.
• Works closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assists in the analysis and recommendations on loss sensitive and special accounts.
• May serve as team leader or mentor in the training and development of less experienced staff and provides input in roundtable discussions.
• Attends settlement conferences, depositions, trials and mediations on a regular basis.

Qualifications

• 7-10 years of commercial liability claims.
• Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload.
• Demonstrated depth in negotiation and claims resolution skills.
• Strong computer skills and ability to work with multi-faceted systems.
• Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
• Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes is preferred.
• Valid driver’s license required.

Education

Bachelor's degree

The Company Is An Equal Employment Opportunity Employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Benefits

• Base Salary Range: $110k-$120k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.