Senior Claims Operations Lead

Administrative Strategies (AdStrat); United States; On-site; USD 71,955 - 119,925; Full time

Job summary

Administrative Strategies (AdStrat) is seeking a Functional Team Lead to serve as the overall operational leader for the account, providing strategic oversight, client communication, escalation management, and coordination across all claims functions.

You will oversee daily reporting, manage carrier relationships, drive workflow improvements, and lead multiple claims teams to ensure service-level targets are met in a dynamic catastrophe-focused environment.

Qualifications

• Senior leadership experience is required.
• Strong client relationship management skills.
• Experience leading large-scale claims operations.
• Excellent strategic planning and problem-solving abilities.

Responsibilities

• Manage daily operational reporting.
• Serve as the primary carrier contact.
• Handle escalations and issue resolution.
• Coordinate workflow changes and process improvements.
• Oversee multiple claims teams and functions.
• Ensure service-level expectations are met.

Skills

Senior leadership experience

Client relationship management

Large-scale claims operations

Strategic planning and problem-solving

Job description

Administrative Strategies (AdStrat) is seeking a Functional Team Lead to serve as the overall operational leader for the account, providing strategic oversight, client communication, escalation management, and coordination across all claims functions.

You will oversee daily reporting, manage carrier relationships, drive workflow improvements, and lead multiple claims teams to ensure service-level targets are met in a dynamic catastrophe-focused environment.