Client Claims Director: Strategy & Operations

Crawford; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Excellent Benefits

Referral Bonus Program

Employee Discounts

Job summary

Crawford & Company seeks a Client Claims Director to lead claim operations for major clients. You will collaborate with adjusters, team leaders, and service center managers to drive improvements in quality, staffing, and outcomes.

This senior role emphasizes analytics, client reporting, and adherence to client directives while guiding staff on service standards and risk controls across the claims lifecycle.

Responsibilities

• Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.
• Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.
• Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.
• Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.
• Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.
• Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.

Job description

Crawford & Company seeks a Client Claims Director to lead claim operations for major clients. You will collaborate with adjusters, team leaders, and service center managers to drive improvements in quality, staffing, and outcomes.

This senior role emphasizes analytics, client reporting, and adherence to client directives while guiding staff on service standards and risk controls across the claims lifecycle.