Senior Claims Manager - Remote WC Strategy Leader

Great American Insurance Group; Las Vegas (NV); Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Parental leave and tuition assistance

Commuter benefits

Job summary

Great American Insurance Group seeks a Senior Claims Manager to lead a team handling complex workers’ compensation claims, primarily from home with travel up to 35%. You will guide strategy, oversee investigations, and ensure favorable outcomes for large accounts.

The role requires 10+ years of workers’ compensation experience, CA claims management background, and strong leadership, communication, and collaboration abilities. Willingness to travel and mentor staff is essential.

Qualifications

• Bachelor’s degree and 10+ years of workers’ compensation claims handling.
• California claims management experience of 4+ years required.
• Experience supervising workers’ compensation claims in AZ, NV, and OR preferred.
• Expertise in coverage analysis, reserving, claims investigation, and litigation management.
• Experience managing claims for large or national accounts.

Responsibilities

• Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
• Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
• Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
• Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
• Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
• Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
• Partner with insureds to build support for claim strategies and maintain strong customer relationships.
• Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
• Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
• Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
• Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.

Skills

Leadership

Claims management

Communication

Strategic claims management

Coaching

Coverage analysis

Litigation management

Large accounts

Education

Bachelor’s degree preferred

Job description

Great American Insurance Group seeks a Senior Claims Manager to lead a team handling complex workers’ compensation claims, primarily from home with travel up to 35%. You will guide strategy, oversee investigations, and ensure favorable outcomes for large accounts.

The role requires 10+ years of workers’ compensation experience, CA claims management background, and strong leadership, communication, and collaboration abilities. Willingness to travel and mentor staff is essential.