Remote Senior Workers' Comp Claims Leader

National Interstate Insurance Company; United States; Remote; USD 130,000 - 150,000; Full time

Job summary

Great American Insurance Group's Strategic Comp unit is seeking a Senior Claims Manager to lead a team of experienced workers’ compensation professionals handling complex California claims. You will drive claim strategy, deliver strong customer service, and coach staff while working primarily from home with travel up to 35%.

The role requires 10+ years in workers’ compensation, CA claims leadership, and a proven ability to supervise large national accounts.

Qualifications

• 10+ years of diverse workers’ compensation claims handling experience.
• At least four years of California claims management experience.
• Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon preferred.
• Demonstrated expertise in coverage analysis, reserving, claims investigation, and litigation management.
• Experience managing claims for large or national accounts.
• Proven leadership skills with experience coaching, developing, and managing experienced claims professionals.
• Strong communication, relationship-building, judgment, and strategic claims management skills.

Responsibilities

• Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
• Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
• Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
• Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
• Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
• Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
• Partner with insureds to build support for claim strategies and maintain strong customer relationships.
• Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
• Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
• Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
• Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.

Skills

Leadership

Communication

Strategic claims management

Coaching

Relationship-building

Education

Bachelor’s degree preferred

Job description

Great American Insurance Group's Strategic Comp unit is seeking a Senior Claims Manager to lead a team of experienced workers’ compensation professionals handling complex California claims. You will drive claim strategy, deliver strong customer service, and coach staff while working primarily from home with travel up to 35%.

The role requires 10+ years in workers’ compensation, CA claims leadership, and a proven ability to supervise large national accounts.