Senior Claims Manager

Fairmatic; Indianapolis (IN); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative insurtech company is seeking a proactive Senior Claims Manager to lead their claims operations. This pivotal role involves managing the internal claims team, collaborating with third-party administrators, and enhancing customer satisfaction through efficient claims processes. With a focus on innovation and operational excellence, you will contribute to shaping the company's claims strategy while staying abreast of industry trends. Join a dynamic team dedicated to making a real-world impact in the auto insurance sector, where your leadership and expertise will drive meaningful change.

Benefits

Unlimited PTO

Medical, dental, and vision coverage

Life and disability insurance

Learning and development program

Wellness and entertainment stipends

Paid company trips

Fun in-person events

Awesome Fairmatic gifts and swag

Qualifications

• 7+ years of experience in claims management within the insurance industry.
• Proven experience leading claims teams and working with third-party administrators.

Responsibilities

• Lead and manage the Claims team, ensuring smooth day-to-day operations.
• Collaborate with carrier partners to streamline claims processing.

Skills

Claims Management

Leadership

Communication

Problem-Solving

Data Analysis

Education

Bachelor's Degree

Tools

Claims Management Systems

Job description

At Fairmatic, we’re on a mission to make roads safer—one fleet at a time.

We’re revolutionizing auto insurance with AI and data-driven insights, offering personalized options that reward safe driving with meaningful savings. Our predictive risk models, trained on 200 billion miles of driving data, have been tested by hundreds of thousands of drivers, proving their real-world impact.

Our leadership team brings together serial entrepreneurs, insurance industry pioneers, and seasoned startup veterans—raising over $88M in funding in under a year.

We’re an insurtech company with AI at our core—but at Fairmatic, AI isn’t just for engineers. We believe everyone can elevate their workflow with the latest AI tools.

Join our global team of curious, adaptable technologists and problem-solvers who are passionate about making a real-world difference!

We’re looking for a hands-on, proactive, and experienced Senior Claims Manager to lead and oversee our claims operation. In this role, you’ll manage Fairmatic’s internal claims team and serve as the primary point of contact for our Third-Party Administrators (TPAs) and Carriers.

You’ll work closely with our Global Head of Insurance Operations to develop and execute Fairmatic’s claims strategy, while collaborating with the Product team to create a top-tier customer experience and build efficient, innovative claims processes. This position plays a key role in shaping our claims approach, improving customer satisfaction, and driving operational excellence.

We’re looking for someone with a growth mindset who is eager to challenge the status quo and drive change in claims management within the US Commercial Auto space.

Key Responsibilities:

1. Lead and manage the Claims team, ensuring smooth day-to-day operations
2. Uphold Fairmatic’s service standards, delivering exceptional customer experiences across the claims process
3. Cultivate and manage relationships with Third-Party Administrators (TPAs), ensuring performance meets both contractual expectations and company standards
4. Collaborate with carrier partners to streamline and optimize claims processing and resolution
5. Partner with the Product team to design and refine claims processes that drive efficiency and enhance customer satisfaction
6. Contribute to the development and execution of the overall claims strategy, ensuring alignment with Fairmatic’s business objectives
7. Develop and track key performance metrics to assess the effectiveness of claims operations
8. Stay up-to-date on industry trends, regulatory changes, and best practices to ensure Fairmatic’s claims processes remain innovative and compliant
9. Ensure all claims activities comply with relevant laws and regulations

Qualifications:

• Bachelor’s degree or equivalent experience
• 7+ years of experience in claims management within the insurance industry (auto required, commercial auto preferred)
• Proven experience leading claims teams and working with third-party administrators
• In-depth knowledge of insurance coverages, claims processes, and industry regulations
• Experience analyzing claims data to assess and improve portfolio performance
• Strong leadership, communication, and problem-solving skills
• Ability to collaborate effectively with both internal teams and external partners
• Experience working with product or technology teams to implement and manage claims systems and processes

Some of our US Benefits & Perks:

• Unlimited PTO!
• Medical, dental, and vision coverage
• Life and disability insurance
• Learning and development program and stipend
• Stipends for wellness and entertainment
• Fully remote work supplemented with fun in-person events
• Paid company trips both nationally and internationally
• Awesome Fairmatic gifts and swag!