Senior Claims Leader (US/MX) – AI & Automation

Bzpp; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Samsung Electronics America seeks a Sr. Claims Manager to lead end-to-end claims across five providers, guiding a bi-national team in the US and MX. You will drive automation, analytics, and governance to maximize recovery and minimize exposure.

You will build playbooks, partner with IT and Finance, and champion data-driven improvements across the claims lifecycle. A strong, cross-functional leader is essential.

Qualifications

• 7+ years in logistics claims management or related operations.
• 3+ years of direct people management experience.
• Experience managing cross-border or bilingual teams (US/MX).
• Proficiency with claims management systems and data reporting tools.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent written and verbal communication for senior leadership.

Responsibilities

• Oversee end-to-end claims lifecycle across 5 provider relationships.
• Lead a bi-national team of 15 with US and MX-based members.
• Implement AI/automation to improve processing and denial routing.
• Develop claims playbooks, SOPs, and training for US/MX teams.
• Monitor metrics, forecast volumes, and surface actionable insights.
• Collaborate with IT, Finance, and Legal on system enhancements.

Skills

Claims management

Leadership

Cross-border coordination

AI & automation

Data analytics

Negotiation

Excel/BI

Tools

Power BI

Excel

EDI/API

Carrier portals

Job description

Samsung Electronics America seeks a Sr. Claims Manager to lead end-to-end claims across five providers, guiding a bi-national team in the US and MX. You will drive automation, analytics, and governance to maximize recovery and minimize exposure.

You will build playbooks, partner with IT and Finance, and champion data-driven improvements across the claims lifecycle. A strong, cross-functional leader is essential.