Senior Claims Leader – Life & Annuities (Hybrid)

EquiTrust Life Insurance Co.; West Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid/Remote Work Options

401(k) with Company Match

Paid time off

Parental Leave

Job summary

EquiTrust Life Insurance Co. is seeking a Claims Manager in West Des Moines, IA to lead and develop a team responsible for life and annuity claims administration, including death claims and contractual living benefits.

You will provide strategic and day-to-day leadership to ensure claims are handled accurately, efficiently, and in compliance with service standards and regulatory requirements, partnering with cross-functional teams to improve processes and customer experience.

Qualifications

• 5+ years of experience in life insurance, annuities, financial services, claims administration, or a related insurance operations role.
• 3+ years of supervisory or people leadership experience.
• Experience interpreting contracts, regulations, and complex business processes.
• Claims operations experience including death claims, contractual living benefits, annuitizations, and life insurance claims.
• Experience leading operational change such as staffing analysis, workflow management, budgeting, productivity reporting, system enhancements, or audit support.

Responsibilities

• Lead, coach, and develop the Claims team, providing ongoing feedback, performance management, training, and development opportunities.
• Oversee life and annuity claims, including death claims, contractual living benefits, annuitizations, and related benefits.
• Establish department goals and service standards while monitoring workloads, staffing, productivity, and performance metrics.
• Provide technical expertise and guidance on complex or escalated claims and customer service matters.
• Ensure claims operations comply with applicable regulations, tax requirements, internal policies, procedures, and controls.
• Analyze operational data and trends to identify opportunities to improve service, efficiency, productivity, and customer experience.

Skills

Leadership

Coaching

Claims operations

Regulatory compliance

Data analysis

Education

High school diploma

Associate/Bachelor’s degree in Business/Insurance/Finance/Accounting

Tools

Microsoft Office

Job description

EquiTrust Life Insurance Co. is seeking a Claims Manager in West Des Moines, IA to lead and develop a team responsible for life and annuity claims administration, including death claims and contractual living benefits.

You will provide strategic and day-to-day leadership to ensure claims are handled accurately, efficiently, and in compliance with service standards and regulatory requirements, partnering with cross-functional teams to improve processes and customer experience.