Hybrid Life & Annuity Claims Manager

EquiTrust; West Des Moines (IA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid time off: Vacation, Sick, Holiday

Paid Parental Leave

Hybrid/Remote Work Options

Early Friday Closure

Job summary

EquiTrust in West Des Moines, IA is seeking a Claims Manager to lead its claims team for life and annuity products. You will set strategic goals, coach staff, and ensure accurate, compliant administration of complex claims while collaborating with cross-functional teams.

You will guide the organization through regulatory changes, analyze trends, and drive process improvements to enhance service and efficiency.

Qualifications

• 5+ years of experience in life insurance, annuities, claims administration, or related insurance operations.
• 3+ years of supervisory or people leadership experience.
• Experience interpreting contracts, regulations, and complex business processes.
• Claims operations experience including death claims, contractual living benefits, annuitizations.
• LOMA designation preferred, or ability to obtain within two years of hire.

Responsibilities

• Lead, coach, and develop the Claims team, providing ongoing feedback, performance management, training, and development opportunities.
• Oversee life and annuity claims, including death claims, contractual living benefits, annuitizations, and other complex claims.
• Establish department goals and service standards while monitoring workloads, staffing, productivity, and performance metrics.
• Provide technical expertise and guidance on complex or escalated claims and customer service matters.
• Ensure claims operations comply with regulations, tax requirements, internal policies, procedures, and controls.
• Analyze operational data and trends to identify opportunities to improve service, efficiency, productivity, and customer experience.
• Lead process improvements, system enhancements, and regulatory or legislative changes impacting claims administration.
• Partner across the organization to identify and mitigate risks.
• Support internal and external audits and ensure documentation and controls are maintained.
• Manage staffing needs and input into budgeting and resource planning.

Skills

Leadership

Claims management

Team development

Regulatory compliance

Data analysis

Education

High school diploma

Bachelor's/Associate degree in Business or Insurance (preferred)

Tools

Microsoft Office

Job description

EquiTrust in West Des Moines, IA is seeking a Claims Manager to lead its claims team for life and annuity products. You will set strategic goals, coach staff, and ensure accurate, compliant administration of complex claims while collaborating with cross-functional teams.

You will guide the organization through regulatory changes, analyze trends, and drive process improvements to enhance service and efficiency.