Senior Claims Leader: Client Relationships & Strategy

IMA Financial Group; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Dental

Job summary

IMA Financial Group in Dallas, TX, seeks an experienced Claims leader to head the regional claims team, drive service standards for clients, and collaborate with senior leaders to shape department initiatives. The role emphasizes leadership, technical insurance knowledge, and strategic client advocacy.

Requirements include 10+ years in claims, 5+ years of supervisory experience, and a strong background in MS Office tools.

Qualifications

• At least 10 years of prior Claim experience
• 5+ years of prior supervisory or leadership experience
• Bachelor’s degree or work experience equivalent to a college degree
• Experience with MS Office products (PowerPoint, Outlook, Word, and Excel)
• Exceptional technical skill and knowledge of coverage and claims handling
• Excellent communication and negotiation skills
• Required: strong mathematical and reasoning skills
• Ability to discuss and solve claim problems with clients and insurance carriers

Responsibilities

• Directs the activities of your Claim team members in the management and advocacy of claims on behalf of clients
• Acts as a thought-leader and collaborates with Claim Managing Director and other Claim Managers on department-wide initiatives
• Responsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
• Reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
• Contributes to hiring and development of Claim staff members, and identifies areas for improvement or growth
• Communicates effectively with other departments to lead change and support initiatives across the enterprise
• Demonstrates superior technical insurance and business acumen
• Demonstrates exceptional leadership characteristics
• Develops and maintains excellent problem-solving skills
• Develops and expands relationships at regional level with carriers, TPAs, Legal Resources, etc.

Skills

Leadership

Communication

Negotiation

Mathematical reasoning

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

PowerPoint

Outlook

Word

Job description

IMA Financial Group in Dallas, TX, seeks an experienced Claims leader to head the regional claims team, drive service standards for clients, and collaborate with senior leaders to shape department initiatives. The role emphasizes leadership, technical insurance knowledge, and strategic client advocacy.

Requirements include 10+ years in claims, 5+ years of supervisory experience, and a strong background in MS Office tools.