Senior Claims Examiner - General Liability & Professional Lines

venbrook; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Venbrook Claims is seeking an experienced Claims Examiner to manage a caseload covering General Liability, Construction Defect, and Professional Liability from initial notice to resolution. The role emphasizes independent coverage position letters and handling complex, litigated files, with 3–5 years of commercial claims experience.

The position is fully remote with core hours aligned to Central or Eastern time zones.

Qualifications

• 3–5 years of commercial claims handling experience.
• Thorough understanding of General Liability, Construction Defect, and Professional Liability coverage forms.
• Multi-state claims licensing required; New York licensure preferred.

Responsibilities

• Manage a caseload of General Liability, Construction Defect and Professional Liability claims from first notice through resolution.
• Draft clear, well-reasoned coverage position letters independently.
• Coordinate and oversee complex or litigated claims, with emphasis on timely updates to stakeholders.

Skills

Coverage analysis

Claims investigation

Litigation management

Communication

Regulatory knowledge

Job description

JOB TITLE: Claims Examiner - General Liability & Professional Lines

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few.

With over a century of combined claims experience, our organization's legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated.

Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do.

We offer competitive compensation and a comprehensive benefits package:

• 401k + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental leave
• Paid Sick leave
• Professional development programs
• Work-life quality and flexibility

Visit us at https://www.venbrook.com/contact-us/careers

JOB SUMMARY:

Venbrook Claims is seeking an experienced Claims Adjuster to manage a caseload of General Liability, Construction Defect, and Professional Liability claims, including complex and litigated files, from first notice of loss through resolution. The ideal candidate brings 3-5 years of commercial claims handling experience, a working knowledge of tower and stackable coverage structures, and the ability to write clear, well-reasoned coverage position letters independently. This is a fully remote position. Candidates located in the Central or Eastern time zone are strongly preferred, as the majority of our clients operate in those regions and core hours are 8:00 AM-5:00 PM Central. Multi-state adjuster licensing is required; New York licensure is preferred.

POSITION REQUIREMENTS: (OPTIONAL)

• Coverage Analysis & Tower/Stackable Programs: Thorough understanding of General Liability, Construction Defect, and Professional Liability policy forms, including tower (vertical) and stackable (layered) coverage structures. Able to analyze coverage positions independently, draft well-reasoned coverage position letters, and communicate complex coverage determinations clearly to insureds, brokers, and defense counsel.
• Investigation & Claims Evaluation: Skilled at investigating commercial GL, construction, and professional liability claims - gathering facts, reviewing contracts, assessing liability exposure, and evaluating damages with a structured, file-documented approach. Comfortable managing both pre-litigation and litigated files concurrently.
• Litigation Management: Experienced in directing outside defense counsel, managing litigation budgets, monitoring case strategy, and attending mediations and settlement conferences. Knows when to escalation and documents reasoning clearly in file notes.
• Client Service & Communication: Responsive and professional across all stakeholder groups - insureds, brokers, defense counsel, and carriers. Proactive in file status updates and comfortable presenting claims at roundtables or client claim reviews.
• Jurisdictional & Regulatory Knowledge: Working knowledge of multi-state claims handling requi