Senior Claims Consultant – Risk Services

Lockton; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance bonus

Lockton benefits offerings

Job summary

Lockton in Chicago is seeking a seasoned associate with extensive claims experience to provide expert claim advice, evaluate coverage scenarios, and advocate for clients and internal teams. You will help improve claim processes, present to clients, and develop external client reporting and service plans.

The role requires strong interpersonal skills, the ability to multitask under tight deadlines, and a track record of delivering accurate reports and timely responses in the commercial insurance

Qualifications

• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• 5+ years claim experience with insurance broker, carrier or third-party claim administrator
• Strong knowledge of commercial property/casualty coverages and claims
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
• Ability to organize, analyze & present claims/loss data
• Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
• Proven ability to organize & manage time in order to meet deadlines
• Demonstrated ability to understand and execute oral and written instruction
• Demonstrated professional and tactful negotiation and persuasion skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Ability to communicate professionally with internal and external clients and develop strong client relationships
• Demonstrated analytical and problem-solving skills, including research and investigation
• Demonstrated understanding of when to proceed alone and when to involve other Associates
• Extensive insurance industry knowledge through experience and/or course work
• Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

Responsibilities

• Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
• Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
• Development of Claims Reporting Procedures for external clients
• Developing and maintaining Service Plans for external clients
• Ensure that Lockton policies, procedures and standards are followed
• Deliver customer service as directed
• Attend staff meetings, department meetings, educational workshops, and industry and trade meetings

Skills

Claims knowledge

Communication skills

Time management

Adaptability

Learning mindset

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Lockton in Chicago is seeking a seasoned associate with extensive claims experience to provide expert claim advice, evaluate coverage scenarios, and advocate for clients and internal teams. You will help improve claim processes, present to clients, and develop external client reporting and service plans.

The role requires strong interpersonal skills, the ability to multitask under tight deadlines, and a track record of delivering accurate reports and timely responses in the commercial insurance