Senior Claims Consultant (Complex Construction Claims)

National African-American Insurance Association (NAAIA); Illinois; Hybrid; USD 80,000 - 150,000; Full time

Job summary

An established industry player seeks a Senior Claims Consultant to join their award-winning team. This role involves managing complex client claims, advocating for clients, and developing innovative solutions for construction claims. The position offers a flexible work environment and a culture that fosters creativity and growth. With a competitive salary and comprehensive benefits, this is an exciting opportunity for professionals passionate about making a difference in the insurance sector. If you thrive in a collaborative environment and are eager to contribute to a diverse team, this role is perfect for you.

Benefits

Medical, dental, vision benefits

401K benefits

20 days of paid time off

Paid day off to volunteer

Matching charitable donations

Wellness rewards

Free nitro cold brew coffee

Company culture of appreciation

Qualifications

• 5+ years of experience in claims handling within an agency.
• Proficient in managing client claims and advocating for clients.

Responsibilities

• Provide exceptional customer service and collaborate with stakeholders.
• Ensure timely and accurate claims processing.

Skills

Claims Management

Client Advocacy

Construction Claims

Service Strategy Development

Data Management

Education

BS/BA in Business or Insurance

AIC, CIC, CPCU, or similar designation

Tools

Microsoft Office Suite

Job description

About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.
As a Senior Claims Consultant, you will be responsible for providing exceptional customer service and collaborating with various stakeholders to ensure timely and accurate claims processing.

Our future colleague.
We'd love to meet you if your professional track record includes these skills:

• Proficient in managing client claims through thorough interpretation of coverage, and education on risk solutions, while effectively advocating for clients
• Extensive experience in handling intricate construction claims, showcasing a deep understanding of industry-specific challenges and the ability to develop innovative solutions.
• Skilled in leading claim reviews and educating clients and teams on best practices, with a strong ability to participate in client meetings to deliver tailored claims management services
• Adept at collaborating with internal teams to develop and implement customized service strategies, fostering strong relationships, analyzing insurance needs, and ensuring timely execution of service plans to achieve measurable value and efficiency
• Experienced in following client service workflows, utilizing internal resources for enhanced efficiency, maintaining accurate client files, and ensuring data completeness by consistently meeting timelines and quality standards

These additional qualifications are a plus, but not required to apply:

• 5+ years of experience in claims handling within an agency or similar environment, with a proven track record of success in senior roles.
• BS/BA in Business, Insurance or related field
• AIC, CIC, CPCU, SCLA or other related professional designation
• Advanced proficiency in Microsoft Office Suite

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
• https://www.facebook.com/MMAMidwest
• https://x.com/MarshMMAMidwest
• https://www.linkedin.com/company/marsh-mclennan-agency

#MMAMW

#LI-Remote

The applicable base salary range for this role is $80,400 to $149,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: August 1, 2025