Sr. City Operations Manager - (San Francisco)

Bird; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Plenty of time off

Work-from-home stipend

Employer-paid healthcare package

Bird ride credits

Job summary

Bird in San Francisco is seeking a Senior City Operations Manager to drive operational excellence, market growth, and efficiency in local markets. You will lead day-to-day operations, optimize performance, and grow a capable team while upholding Bird’s safety and quality standards.

Reporting to the Regional Operations Manager, you’ll manage fleet, supply, and demand strategy, collaborate with product, marketing, and central ops, and represent Bird in city stakeholders.

Qualifications

• 5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced environments with at least 3 years leading a team.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms).
• Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders.

Responsibilities

• Manage end-to-end local operation including fleet management, supply optimization, and demand generation with leadership support.
• Track and analyze metrics such as fleet utilization, efficiency, and revenue; implement action plans to improve KPIs.
• Recruit, train, and manage a high-performing operations team, fostering accountability and continuous improvement.

Skills

Analytical skills

Communication

Problem solving

Organization

Entrepreneurial mindset

Tools

Excel

Google Sheets

BI platforms

Job description

Hey there!

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Role Overview:

The Senior City Operations Manager is responsible for driving operational excellence, market growth, and efficiency in local markets. Reporting to the Regional Operations Manager this role will work to ensure seamless execution of Bird’s operations strategy by managing day-to-day activities, optimizing performance, and leading a team to achieve ambitious goals. A strategic thinker and detail-oriented “doer”, the Senior City Operations Manager plays a critical role in scaling the business while maintaining high-quality standards. This position requires exceptional problem-solving skills, a proactive mindset, and strong leadership abilities to deliver results in a fast-paced environment.

Key Responsibilities:

• Operational Oversight. You’ll manage the end-to-end local operation, including fleet management, supply optimization, and demand generation, with support from Operations leadership. Ensure compliance with local regulations and maintain relationships with city stakeholders. Be the primary point of contact for all operational matters in the market.
• Performance and Data Management. You’ll track and analyze critical metrics such as fleet utilization, operational efficiency, and revenue performance. Use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs. Develop and implement action plans to address underperformance and capitalize on growth opportunities.
• Team Leadership and Development. You will recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other operational roles. Foster a culture of accountability, collaboration, and continuous improvement within the team. Provide regular feedback, coaching, and support to team members to ensure professional growth.
• Problem Solving and Execution. You’ll Identify and resolve operational challenges, prioritizing tasks effectively to meet tight deadlines. Oversee local campaigns, initiatives, and partnerships to drive market share and brand presence. Collaborate cross-functionally with product, marketing, and central operations teams to align local strategies with company goals.
• Stakeholder Engagement. Your role is to ensure you represent Bird in the local community, building strong partnerships with city officials, businesses, and other stakeholders. Act as a trusted advisor for market-specific insights to inform regional and global decision-making.
• Culture Building. You will promote Bird’s core values and mission by creating a fun, inclusive, and safe workplace for the operations team. Actively contribute to the company’s culture by driving initiatives that enhance employee satisfaction and engagement.

Must-Have:

• 5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred); at least 3 years managing a team. Military veterans are strongly encouraged to apply.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms).
• Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders.
• Proven track record of solving complex problems and delivering results in ambiguous environments.
• Highly organized, with strong project management and prioritization skills.
• Entrepreneurial mindset with a focus on continuous improvement and innovation.

Other Requirements:

• Must reside in the San Francisco Metro Area
• Expectation to report to the warehouse.
• Willingness to travel frequently across markets to support local teams and initiatives.
• A passion for sustainability, urban mobility, or technology is highly desirable.

Our budgeted range for this role is $80,000 - $100,000 USD

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We’re the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

Culture at Bird

We’re an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks Up!

We want you to succeed and thrive here, so we offer a few sweet perks:

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be!

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.