Senior CI Program Manager & Portfolio Coach (Hybrid Denver)

Eightelevengroup; Denver, Northern (CO, KY); Hybrid; USD 208,000 - 229,000; Full time

Job summary

Eightelevengroup seeks a Senior Continuous Improvement Program Consultant to act as a portfolio coach and PMO lead, driving enterprise customer experience initiatives. This hybrid Denver-based role combines strategic facilitation with hands-on execution across cross-functional teams.

You will guide Lean Six Sigma and Kaizen projects, develop governance and operating procedures, and deliver executive-level reporting. The position is a 12-month contract with potential for full-time conversion.

Qualifications

• 8+ years of experience in continuous improvement, business transformation, PMO, or operational excellence.
• Background in Lean Six Sigma, Kaizen, Operational Excellence, or similar methodologies.
• Strong executive communication skills, with experience preparing executive-level presentations and reporting packages.

Responsibilities

• Facilitate cross-functional workshops and structured problem-solving sessions to drive continuous improvement
• Lead teams through continuous improvement methodologies (Lean Six Sigma, Kaizen, etc.) and root cause analysis activities
• Create and implement repeatable operating procedures and governance practices to support organizational maturity
• Coach business leaders and initiative owners on process improvement frameworks and best practices
• Identify process bottlenecks, inefficiencies, and execution risks, and recommend solutions
• Maintain visibility into portfolio health across multiple initiatives, monitoring active work, backlog capacity, and pipeline planning
• Evaluate when initiatives should move from backlog into active execution and track progress, dependencies, risks, and outcomes
• Develop portfolio insights, performance metrics, and monitor execution velocity to identify stalled projects
• Facilitate recurring program meetings, governance forums, and coordinate stakeholders across multiple departments
• Prepare agendas, supporting materials, and discussion topics for governance and work management reviews
• Develop executive-level presentations, reporting packages, and leadership updates for Monthly Operating Reviews and Quarterly Business Reviews
• Present risks, metrics, and recommendations to leadership and executive stakeholders
• Support customer experience initiatives related to outage communications, restoration estimates, customer notifications, outage maps, outage causation communication, observability metrics, billing experience, usage understanding, rate education, and customer confidence initiatives

Skills

Lean Six Sigma

Kaizen

Executive communication

Stakeholder facilitation

Cross-functional leadership

Portfolio governance

Backlog management

Structured problem solving

Job description

Eightelevengroup seeks a Senior Continuous Improvement Program Consultant to act as a portfolio coach and PMO lead, driving enterprise customer experience initiatives. This hybrid Denver-based role combines strategic facilitation with hands-on execution across cross-functional teams.

You will guide Lean Six Sigma and Kaizen projects, develop governance and operating procedures, and deliver executive-level reporting. The position is a 12-month contract with potential for full-time conversion.