Senior Child Support Supervisor - Case Compliance

State-of-West-Virgini; West Virginia; On-site; USD 55,000 - 85,000; Full time

Job summary

State-of-West-Virgini is seeking a supervisory professional to manage a local office or Central Office unit focused on Child Support case processing and financial data compliance. This role requires strong analytic skills and a proven ability to lead staff through policy changes and procedural updates.

Responsibilities include training staff, maintaining workflow, and ensuring timely delivery of quality customer service while interpreting federal and state policies.

Qualifications

• Bachelor's degree required; substitutes allowed if qualified experience.
• Four years of full-time or equivalent experience in a legal setting or child support-related work.
• Experience supervising staff and managing case processing workflows.

Responsibilities

• Oversee a local office or a unit within the Central Office.
• Train subordinate staff on policy changes and case processing procedures.
• Maintain workflow and ensure timely, quality customer service delivery.

Skills

Analytical thinking

Supervisory skills

Training staff

Policy interpretation

Education

Bachelor's degree

Job description

State-of-West-Virgini is seeking a supervisory professional to manage a local office or Central Office unit focused on Child Support case processing and financial data compliance. This role requires strong analytic skills and a proven ability to lead staff through policy changes and procedural updates.

Responsibilities include training staff, maintaining workflow, and ensuring timely delivery of quality customer service while interpreting federal and state policies.