Senior Channel Manager - Central

Vonage; Central (LA); Hybrid; USD 113,000 - 148,000; Full time

Job summary

Vonage in the United States seeks a Senior Regional Channel Manager to drive indirect sales through partners and agents across a large region. You will manage partner relationships, coordinate with cross‑functional teams, and execute channel campaigns to meet customer needs.

The role focuses on expanding partner networks, delivering product and service presentations, and tracking performance with dashboards.

Qualifications

• Proven experience in channel sales or related role.
• Strong communication and relationship-building skills.

Responsibilities

• Liaise between partners, customers and internal teams to ensure timely and successful delivery of Vonage solutions according to customer need.
• Drive and manage successful sales / channel marketing campaigns and events.
• Set up and deliver product and/or service presentations and other actions to increase sales effectiveness.
• Cross-sell and up-sell based on understanding of customer and business need.
• Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall.
• Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up.
• Drive activity to enlist new agent partners for Vonage through cold calling, networking, referrals and telemarketing.
• Own the indirect sales process from beginning of relationship through install.
• Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns. Recruit new partners in your market through various sales activities, events, webinars, etc.
• Handle move, add, change and disconnect service requests; address issues escalated from fellow team members
• Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance
• Develop progress and communications project status reports for management
• Track daily activity and monthly results, meeting assigned minimum sales quotas
• May provide informal support to less experienced team members

Skills

Channel Sales

Sales Experience

Education

Bachelor's degree in Sales, Marketing, Business

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Sales Mission:

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Channel Sales leverages partner relationships to sell Vonage products and services. We work with existing partners and develop relationships with potential new partners to support the company’s ongoing sales growth and success. You can join our team as a Senior Regional Channel Manager, providing channel sales support for a large region and/or portfolio of assigned customers and partners.

Your key responsibilities:

• Liaise between partners, customers and cross-functional internal teams to ensure timely and successful delivery of Vonage solutions according to customer need
• Drive and manage successful sales / channel marketing campaigns and events
• Set up and deliver product and/or service presentations and other actions to increase sales effectiveness
• Cross-sell and up-sell based on understanding of customer and business need
• Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall
• Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up
• Drive activity to enlist new agent partners for Vonage (i.e. value-added resellers, MSPs, telco agents) through cold calling, networking, referrals and telemarketing
• Own the indirect sales process from beginning of relationship through install
• Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns. Recruit new partners in your market through various sales activities, events, webinars, etc.
• Handle move, add, change and disconnect service requests; address issues escalated from fellow team members
• Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance
• Develop progress and communications project status reports for management
• Track daily activity and monthly results, meeting assigned minimum sales quotas
• May provide informal support to less experienced team members

What you’ll bring:

• Bachelor’s Degree in Sales, Marketing, Business or related discipline
• Prior proven experience in a Channel Sales or related role

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

US Pay Transparency $113,218 — $148,000 USD

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.