Senior Change Specialist

Frost; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Frost is seeking a Senior Change Specialist to lead the creation and execution of integrated change strategies, monitor adoption, and ensure sustainable project outcomes across our Texas operations.

You will facilitate workshops, collaborate with stakeholders to mitigate risks, and deliver user-focused change plans that align with Frost’s values of integrity, caring and excellence. Strong communication and AI tool experience are essential.

Qualifications

• Requires 2+ years of change management experience.
• Experience with AI tools to enhance communications/training/change delivery.
• Prosci Change Practitioner certification or ability to obtain within 1 year of hire.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Facilitate creation and implementation of integrated change strategies.
• Monitor transition efforts to assess effectiveness, adoption, and sustainability of projects.
• Support change management workshops or sessions for project teams and stakeholders.
• Identify risks and resistance to change; develop mitigation strategies.
• Assess impact on end users; provide recommendations on change strategies.
• Contribute to change implementation resources (job aids, guides, training materials).
• Advocate for optimal user experiences aligned with Frost's values of integrity, caring and excellence.

Skills

Change management

Analytical skills

AI tools usage

Communication skills

Microsoft Office

Education

Bachelor's degree in related field

Master's degree

Job description

Job Description

It’s about investing in people, our people.

Have you received compliments before on your ability to present digestible information? Are you passionate about providing people the necessary tools to succeed in their roles? Do you enjoy assessing the impact of changes? If so, being a Senior Change Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Senior Change Specialist, you are our implementer. In this role, you will facilitate the creation and implementation of integrated change strategies and monitor transition efforts to assess the effectiveness, adoption, and sustainability of projects. You will help bring value to the organization by assessing the impact of changes to end users and provide recommendations on change management strategies and approach technique. Most importantly, this role is about ensuring these strategies are reflective of our company culture and aligned with our core values of integrity, caring and excellence.

What You’ll Do

• Facilitate the creation and implementation of integrated change strategies to ensure business objectives are met with minimal operational interruption, including initiatives involving emerging technologies such as AI-enabled tools
• Monitor transition efforts to assess the effectiveness, adoption, and sustainability of projects, including technology efforts, process changes, relocations, etc.
• Support the facilitation of change management workshops or sessions to promote understanding and engagement among project teams and affected individuals
• Collaborate with stakeholders to identify potential risks and resistance to change and develop mitigation strategies to address these challenges proactively
• Assess the impact of changes to end users and provide recommendations on change management strategies and approach techniques
• Contribute to change implementation resources with research-based strategies to advance organizational goals and projects, including job aids, reference guides, training modules, in-person training, facilitated change leadership sessions, etc.
• Advocate for optimal user experiences based on an understanding of the user impact, successful change strategies, and our Frost Philosophy and core values
• Always take action using Integrity, Caring and Excellence to achieve all-win outcomes

What You’ll Need

• Bachelor’s degree in a related field or equivalent training facilitation experience
• 2+ years of experience in change management
• Strong analytical and problem-solving skills, with the ability to identify and address potential challenges in a proactive manner
• Experience using AI tools to enhance communications, training, or change delivery
• Prosci Change Practitioner certification or ability to obtain certification within one (1) year of hire
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills

• Master’s degree in a related field
• 2+ years of project management and/or change management experience
• Knowledge or experience with organizational change models or methodologies

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.