Senior Change Management & CX Transformation Lead

Sapient Corporation

Chicago (IL)

On-site

USD 156,000 - 224,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

Flexible work options

Paid time off

Job summary

Publicis Sapient in Chicago seeks a Sr. Manager to lead Change Management and Customer Experience Transformation initiatives for top enterprise clients. You will drive strategy, stakeholder engagement, and adoption across AI-enabled operating models, working with product, design, and technology teams.

The role emphasizes executive facilitation, training programs, and measurement of adoption outcomes to realize business value.

Qualifications

7-12 years of experience in change management, organizational transformation, customer experience consulting, digital transformation, or management consulting.
Hands-on experience leading enterprise change initiatives associated with technology implementations, operating model redesign, or AI transformation.
Experience conducting stakeholder analysis, change impact assessments, readiness evaluations, and adoption planning.
Experience designing and delivering communications, training, learning, and engagement strategies.

Responsibilities

Lead enterprise transformation and change programs for AI-enabled operating models and customer experience initiatives.
Define change approaches that connect business objectives, operating model evolution, technology adoption, and employee experience.
Create adoption dashboards and measurement frameworks to assess readiness, proficiency, and value realization.
Mentor junior consultants and contribute to practice growth, business development, and thought leadership.